Dynamic office manager skilled in optimizing team performance and communication. Demonstrated success in problem-solving and managing diverse employee needs, leading to improved office morale. Committed to delivering exceptional administrative support and operational efficiency.
Hi, I’m
Antonya Rider
Edgewood
Summary
Overview
8
years of professional experience
1
Certification
Work History
InstacartBaltimore
Shopper
08.2021 - Current
Job overview
- Shopped for customers at designated stores and delivered orders promptly.
- Maintained open communication to ensure customer satisfaction.
- Excelled in efficient and organized bagging.
AsurionBradenton
Tech support agent
08.2021 - 11.2021
Job overview
- Remotely troubleshot cellphones to resolve technical issues efficiently.
- Managed 100-200 calls daily, addressing customer inquiries and concerns.
- Sold insurance packages to clients, ensuring appropriate coverage options.
- Specialized in de-escalation techniques to diffuse tense customer interactions.
Comfort KeepersSarasota
Home Health Aide
08.2020 - 08.2021
Job overview
- Supported clients with daily activities, including personal hygiene and toileting assistance.
Executed meal preparation and laundry services consistently.
Maintained cleanliness through light housekeeping duties.
Coordinated transportation for essential outings and appointments.
Provided timely medication reminders to assist in health management.
Access Family ClinicWindsor Mills
Medical assistant/ office manager
03.2020 - 07.2020
Job overview
- Verified insurance eligibility and filed claims to ensure timely reimbursements.
Collected co-pays and scheduled appointments, enhancing patient flow.
Provided appointment reminders to reduce no-show rates.
Managed phone communications and took messages for efficient office operations.
Conducted inventory checks to maintain adequate medical supplies.
Took patient vitals and performed blood draws for accurate health assessments.
Administered medications and vaccinations in accordance with protocols.
Performed light cleaning duties to uphold a hygienic environment.
Mosaic Community ServicesBelcamp
Residential Counselor
04.2017 - 04.2018
Job overview
- Provided support for daily client needs through meal prep, transportation services, and medication management.
Education
Baltimore, MarylandBaltimore, Maryland
Medical Assistant
04.2014
University Overview
Fortis Institute | 04/2014 | Baltimore, Maryland
Aberdeen, MDAberdeen, MD
Professional Foods
06.2010
University Overview
Aberdeen High School | 06/2010 | Aberdeen, MD
Skills
- Order fulfillment
- Inventory control
- Product selection
- Order fulfillment
- Inventory control
- Product selection
Certification
- Medical Assistant
- Home Health Aide
Timeline
Shopper
Instacart
08.2021 - Current
Tech support agent
Asurion
08.2021 - 11.2021
Home Health Aide
Comfort Keepers
08.2020 - 08.2021
Medical assistant/ office manager
Access Family Clinic
03.2020 - 07.2020
Residential Counselor
Mosaic Community Services
04.2017 - 04.2018
Baltimore, Maryland
Medical Assistant
Aberdeen, MD
Professional Foods
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