Antuan York
Columbia
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Manager
Legend Management Group
Laurel, MD
07.2021 - 04.2026
- Assign and supervise duties for personnel consisting of 5 employees.
- Schedule and coordinate of contractors for all CAPEX projects.
- Responsible for all orders whether supplies or contracting services while maintaining a budget.
- Lead inspector for construction walks on a lease-up property
- Led service operations to enhance customer satisfaction and drive team performance.
- Developed training programs, improving staff competencies and service delivery standards.
Director of Service Operations
Melan Property Management
Bethesda, MD
01.2020 - 06.2021
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Fostered strong relationships with vendors by maintaining communication.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
General Handyman
A.York Total Home Service LLC
Silver Spring, MD
01.2015 - 01.2020
- Fixed and managed electrical and plumbing problems quickly and effectively.
- Performed HVAC repairs due to malfunctioning air conditioning, ventilation and heating systems.
- Operated hand and power tools to complete repairs.
- Designed, fabricated and installed HVAC upgrades to improve existing equipment.
Service Manager
KETTLER MANAGEMENT
Mclean, VA
01.2009 - 01.2015
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Inspected completed work to assess quality and identify skill or ability issues.
- Researched and provided timely resolution to service discrepancies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
U.S. Navy
San Diego, CA
12.1997 - 10.1999
- Confidential Security Clearance
- Fire Control Man and Closed-in Weapons System Technician (C.I.W.S)
- Provided scheduled maintenance for the C.I.W.S. on a daily basis while operating and analyzing the systems.
- Key consultant for trouble-shooting system casualties
Education
Certification of Completion - HVAC Installation And Repair
Lincoln Technical Institute
Columbia, MD03-2005
Certificate of Completion - Advanced Computer Electronics
Close-in Weapons Systems C-School
Virginia Beach, VA08-1999
Certificate of Completion - Advanced Computer Electronics
Fire Control Man (FC) Technician “A” School
Great Lakes, IL01-1998
Skills
- Policies and procedures implementation
- Cost reduction and containment
- Maintenance planning
- Troubleshooting and problem solving
- Health and safety compliance
- Capital investment planning
- Project management
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Certification
- Universal CFC’s
- CAMT
- USGBC-LEED Green Associate
Timeline
Service Manager
Legend Management Group
07.2021 - 04.2026
Director of Service Operations
Melan Property Management
01.2020 - 06.2021
General Handyman
A.York Total Home Service LLC
01.2015 - 01.2020
Service Manager
KETTLER MANAGEMENT
01.2009 - 01.2015
U.S. Navy
12.1997 - 10.1999
Certificate of Completion - Advanced Computer Electronics
Close-in Weapons Systems C-School
Certificate of Completion - Advanced Computer Electronics
Fire Control Man (FC) Technician “A” School
Certification of Completion - HVAC Installation And Repair
Lincoln Technical Institute