Summary
Overview
Work History
Education
Skills
Timeline
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Antwan Branch

Glen Burnie,MD

Summary

Results-oriented professional that is customer satisfaction driven with 11+ years of experience and proven knowledge of conflict resolution, strong communication expertise, time effective scheduling and safety. Competent in soft and hard skills with the ability to execute in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Flight Attendant

Southwest Airlines
02.2023 - Current
  • Ensure passenger safety and compliance with FAA/Southwest regulations during all phases of flight.
  • Perform exceptional customer service, addressing questions and resolving issues quickly.
  • Conduct pre-flight safety checks to verify equipment functionality and readiness.
  • Assisted in emergency procedures training for junior flight attendants, ensuring safety is top priority.
  • Perform drink and snack service with efficiency and promptest.

Gate Agent

Allegiant Airlines
04.2022 - 02.2023
  • Managed passenger check-in processes, ensuring smooth and efficient operations.
  • Coordinated boarding procedures, minimizing delays and enhancing customer experience.
  • Assisted travelers with baggage handling and special requests, maintaining high service standards.
  • Monitored flight schedules and gate assignments, facilitating timely communication among team members.

Client Support Specialist

ADP- Automated Data Processing
06.2022 - 02.2023
  • Builds loyal cliental by showcasing a priority of customers concern with a sense of urgency, using strong interpersonal skills to assess issues, partnering with colleagues to brainstorm, and providing product knowledge to resolve inquiries.

    •
    Ability to proficiently navigate through multiple software products such as WorkforceNow, and Mainframe.

    •
    Meet key internal client service metrics including first call resolution, inbound availability, and call adherence.

DISPATCH SPECIALIST

XPO LOGISTIC
02.2020 - 04.2022
  • Monitors over 200 drivers’ delivery activities as well as maintaining an open line of communication with carriers to resolve transport issues promptly through e-mail, google voice, telephone, and or intranet systems.
  • Detail oriented advisement to provide external customers reliable care of transport product by verifying coverage and service planning.
  • Efficient in cloud-based WMx software that streamlines information for fast processing and accessible integration.
  • Manages financial billing and incidentals during before, during, and after transportation route while multitasking.

CUSTOMER SERVICE SPECIALIST

LOWE’S HOME IMPROVEMENT
10.2016 - 09.2019
  • Provided excellent customer support regarding product solutions and installations through studying company products, usage, and competitive comparisons.
  • Trained new employees in company’s customer service protocols and crisis management process.
  • Demonstrated proficient use of soft skills to respond to customer concerns with creative thinking, compromise, and punctuality.
  • Maintained and organized customers’ records, using computer software to foster great relationships to attract repeat customers.

CUSTOMER SERVICE

THE HOME DEPOT
02.2012 - 10.2016
  • Utilized successful communication skills to resolves client issues to guarantee satisfaction.
  • Collaborated with store managers to strategize tactical approaches to include customer feedback within store practices and policies.
  • Attentively listened to customer concerns for a positive commerce experience and in return administer timely oriented solutions.

Education

High School Diploma -

Booker T. Washington High School
Norfolk, VA
06.2012

Skills

  • Effective Communication
  • Adaptability
  • Conflict Resolution
  • Performance Improvement
  • Digital Literacy
  • Time Management
  • Safety Coordinator

Timeline

Flight Attendant

Southwest Airlines
02.2023 - Current

Client Support Specialist

ADP- Automated Data Processing
06.2022 - 02.2023

Gate Agent

Allegiant Airlines
04.2022 - 02.2023

DISPATCH SPECIALIST

XPO LOGISTIC
02.2020 - 04.2022

CUSTOMER SERVICE SPECIALIST

LOWE’S HOME IMPROVEMENT
10.2016 - 09.2019

CUSTOMER SERVICE

THE HOME DEPOT
02.2012 - 10.2016

High School Diploma -

Booker T. Washington High School

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Antwan Branch