Antwan Branch
Glen Burnie,MD
Summary
Results-oriented professional that is customer satisfaction driven with 11+ years of experience and proven knowledge of conflict resolution, strong communication expertise, time effective scheduling and safety. Competent in soft and hard skills with the ability to execute in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Dallas, TX
02.2023 - Current
- Ensure passenger safety and compliance with FAA/Southwest regulations during all phases of flight.
- Perform exceptional customer service, addressing questions and resolving issues quickly.
- Conduct pre-flight safety checks to verify equipment functionality and readiness.
- Assisted in emergency procedures training for junior flight attendants, ensuring safety is top priority.
- Perform drink and snack service with efficiency and promptest.
Gate Agent
Allegiant Airlines
Norfolk, VA
04.2022 - 02.2023
- Managed passenger check-in processes, ensuring smooth and efficient operations.
- Coordinated boarding procedures, minimizing delays and enhancing customer experience.
- Assisted travelers with baggage handling and special requests, maintaining high service standards.
- Monitored flight schedules and gate assignments, facilitating timely communication among team members.
Client Support Specialist
ADP- Automated Data Processing
Norfolk, VA
06.2022 - 02.2023
- Builds loyal cliental by showcasing a priority of customers concern with a sense of urgency, using strong interpersonal skills to assess issues, partnering with colleagues to brainstorm, and providing product knowledge to resolve inquiries.
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Ability to proficiently navigate through multiple software products such as WorkforceNow, and Mainframe.
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Meet key internal client service metrics including first call resolution, inbound availability, and call adherence.
DISPATCH SPECIALIST
XPO LOGISTIC
Suffolk, VA
02.2020 - 04.2022
- Monitors over 200 drivers’ delivery activities as well as maintaining an open line of communication with carriers to resolve transport issues promptly through e-mail, google voice, telephone, and or intranet systems.
- Detail oriented advisement to provide external customers reliable care of transport product by verifying coverage and service planning.
- Efficient in cloud-based WMx software that streamlines information for fast processing and accessible integration.
- Manages financial billing and incidentals during before, during, and after transportation route while multitasking.
CUSTOMER SERVICE SPECIALIST
LOWE’S HOME IMPROVEMENT
Norfolk, VA
10.2016 - 09.2019
- Provided excellent customer support regarding product solutions and installations through studying company products, usage, and competitive comparisons.
- Trained new employees in company’s customer service protocols and crisis management process.
- Demonstrated proficient use of soft skills to respond to customer concerns with creative thinking, compromise, and punctuality.
- Maintained and organized customers’ records, using computer software to foster great relationships to attract repeat customers.
CUSTOMER SERVICE
THE HOME DEPOT
Norfolk, VA
02.2012 - 10.2016
- Utilized successful communication skills to resolves client issues to guarantee satisfaction.
- Collaborated with store managers to strategize tactical approaches to include customer feedback within store practices and policies.
- Attentively listened to customer concerns for a positive commerce experience and in return administer timely oriented solutions.
Education
High School Diploma -
Booker T. Washington High School
Norfolk, VA06.2012
Skills
- Effective Communication
- Adaptability
- Conflict Resolution
- Performance Improvement
- Digital Literacy
- Time Management
- Safety Coordinator
Timeline
Flight Attendant
Southwest Airlines
02.2023 - Current
Client Support Specialist
ADP- Automated Data Processing
06.2022 - 02.2023
Gate Agent
Allegiant Airlines
04.2022 - 02.2023
DISPATCH SPECIALIST
XPO LOGISTIC
02.2020 - 04.2022
CUSTOMER SERVICE SPECIALIST
LOWE’S HOME IMPROVEMENT
10.2016 - 09.2019
CUSTOMER SERVICE
THE HOME DEPOT
02.2012 - 10.2016
High School Diploma -
Booker T. Washington High School