Ability to Interpret, apply and explain legal mandates, policies, regulations, and guidelines; analyze situations accurately; use professional judgment based on established guidelines and procedures; meet schedules and timelines; understand and carry out oral and written directions; complete work efficiently with frequent interruptions; work confidentially; work independently and maintain cooperative working relationships; provide effective customer service; operate a variety of office equipment; demonstrate sensitivity to, and respect for, a diverse population.
Overview
16
16
years of professional experience
Work History
Probation Agent
Division of Parole and Probation
03.2024 - Current
Communicates in person, by telephone, or by written correspondence with supervised individuals and others, using motivational interviewing techniques in a variety of settings during the supervision period.
Creates and uses a comprehensive supervision case plan that outlines the strategies, interventions, sanctions, incentives, services, and available resources to produce a successful outcome.
Contacts shall be made in accordance with evidence-based strategies in accordance with Agency policy and procedures; analyze, interpret, and assess case information to assess supervised individuals' risk, stages of change, and identify criminogenic needs.
Uses tools, to include Global Positioning System (GPS) monitoring, along with training and experience, to ensure compliance with conditions of supervision and/or to maintain the supervised individual in the community, minimizing risk to the public.
Participates in training programs required by the Maryland Police and Correctional Training Commission to maintain Parole and Probation Agent certification. Investigative requirements include gathering all relevant and required information, documenting all interviews and contacts, assessing the supervised individual’s risk to public safety and needs for a successful integration into the community, providing a timely assessment of the individual to the requested authority, and making an appropriate recommendation in accordance with evidence-based practices, agency policies and procedures.
Produces documents to communicate information regarding supervised individuals to the courts, Parole Commission, or related agencies, and to recommend appropriate action.
Attends hearings in various courts or correctional institutions throughout the State to visually identify supervised individuals, to produce documents, to testify from official records regarding supervised individuals, and to make sentencing recommendations to the courts and Parole Commission.
Obtains samples (breath/mouth/saliva, urine, etc.) from supervised individuals and/or test results to detect use of alcohol and/or drugs to ensure compliance with conditions of supervision. Assesses progress in reaching the goals of the supervision case plan.
Demonstrates the ability to complete various assignments to meet the changing needs of the agency or unit, such as identifying community resources, handling general office assignments in the absence of others, or as directed by the supervisor.
Transfer Evaluation Specialist
Office Of Admission and Advising | Howard Community College
02.2016 - Current
Assist the college’s enrollment service such as admissions and advising, registration, financial aid, graduation application, and other services.
Disseminating and effectively communicating admission requirements and procedures to prospective transfer students, families, other members of the public, faculty, and staff.
Providing knowledgeable and professional representation of Howard with students in groups, one-on-one, and during on and off-campus events to increase community awareness.
Representing Howard at job, enrollment, and recruiting fairs.
Attending events and making presentations to communicate with prospective students and their families in an effort to promote Howard and its programs.
Composing letters, other correspondence, special reports, and materials, and managing e-mail correspondence daily.
Demonstrate time-management skills, ability to multitask, and meet deadlines.
Strong interpersonal skills, creative problem-solving skills, and demonstrate skills in oral and written communication.
Ability to work and communicate effectively and respectfully with diverse populations.
Demonstrate ability to quickly establish rapport with, and efficiently serve prospective students.
Advising the Director of Admissions on significant matters and supporting other members of the team in meeting goals and expectations.
Contributing information and supporting team efforts by accomplishing goals, monitoring competition and reactions from prospective students.
Determining admissibility to Huston-Tillotson University based on evaluation of academic transcripts and test scores.
Creating a database record for each student by entering information in the student information system from source documents.
Participating in staff development programs and campus functions.
Complete transfer credit evaluations, conduct information sessions for prospective students and families, arrange visits to community colleges, conduct corporate outreach, and travel for transfer fairs.
Familiarity to work in an electronic environment to include web and social marketing in addition to virtual recruitment meetings.
Presentation and public speaking skills.
Assistant Manager
Extended Stay of America
03.2019 - 10.2022
Demonstrated knowledge of the organization’s core business processes and operations, along with the strategic use of technology to grow a business.
Implemented a management/guest lobby engagement project.
Reviewed staffing requirements, made recommendations regarding employment salary adjustments and termination.
Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services for my branch.
Filed incident reports and handled inappropriate behavior to document problems and disturbances.
Developed training classes for managers in training and led by the Employee Recognition Committee.
Trained new employees and created working schedules.
Administrative Assistant
Etisalat, INC
02.2010 - 12.2014
Provide administrative support for the Executive Director, Board of Trustees, and general support for the office, coordinate a variety of event logistics and assist with the production of communication and fundraising efforts.
Oversee Executive Director’s calendar, scheduling, expense reports, and travel.
Schedule meetings and related logistics for the board, staff, and partners.
This will include conference calls and in-person meetings.
Coordinate office procedures, including overall scheduling, distributing mail, and checking general voicemail and email boxes.