Anya Jackson
Baltimore
Summary
Experienced Community Advocate/Case Manager and Clinical Patient Care Technician with over 20 years of combined experience supporting diverse, vulnerable populations. Skilled in trauma-informed care, crisis intervention, case management, and coordinated service delivery. Demonstrates strong communication, professionalism, and the ability to manage complex client needs while maintaining accuracy, confidentiality, and compassion. Adept at navigating community resources, facilitating safety planning, and promoting client stability and self-sufficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Community Advocate / Case Manager
House of Ruth Maryland
01.2024 - Current
- - Provide trauma-informed crisis intervention, advocacy, and safety planning for survivors of intimate partner and sexual violence.
- - Complete Victim Coordinated Entry (VCE) intakes and assess eligibility for emergency financial and material assistance.
- - Support clients in obtaining necessary documentation to expedite service delivery and resolve urgent needs.
- - Develop short-term and long-term service plans that promote safety, stability, and self-sufficiency.
- - Collaborate with community partners, landlords, and service providers to address barriers and connect clients to housing, financial, and supportive resources.
- - Maintain accurate, timely case documentation in accordance with program standards and compliance requirements.
- - Conduct home-based and community-based visits, including supply drop-offs and offsite check-ins.
- - Provide backup support for the 24/7 Emergency Hotline and Lethality Assessment Program.
- - Represent the agency at community events and support outreach efforts as needed.
- Collaborated with local organizations to create support networks for at-risk populations.
- Conducted needs assessments to identify gaps in services and inform program development.
- Empowered community members by providing relevant resources and support on various issues.
Clinical Technician
Johns Hopkins Hospital
07.2012 - 01.2024
- - Manage a high-volume clinic, provide patient education within scope, and perform wound care.
- - Collect vital signs, glucose testing, EKGs; insert/remove IVs; collect specimens.
- - Support continuity of care by communicating with physicians, nurses, and clerical staff.
- - Provide safe transport of patients throughout the hospital.
- - Complete clerical duties including EPIC in-basket management, scheduling, and data entry.
- - Participate in departmental research data collection.
- Operated and maintained medical equipment to ensure optimal functionality and safety.
- Assisted healthcare professionals in patient care procedures, enhancing overall treatment efficiency.
- Monitored patient vital signs and reported significant changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to streamline workflows and improve patient outcomes.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
- Actively contributed to a positive work atmosphere among colleagues through collaboration on tasks such as inventory management or scheduling coordination.
- Worked with physicians and nurses in patience care excellence.
- Supported medical staff during emergency situations, contributing to timely delivery of critical care.
Phlebotomist
Mercy Medical Center
11.2014 - 12.2015
- - Performed venipunctures, heel sticks, and finger sticks.
- - Verified patient identity and ensured comfort and safety.
- - Maintained high-quality sample collection and courteous patient interactions.
Nursing Support Technician
Greater Baltimore Medical Center
11.2009 - 07.2012
- - Supported nurses by performing delegated procedures including blood draws and catheter care.
- - Collected patient data including vital signs and input/output.
- - Assisted with patient transport and maintained a safe care environment.
Patient Care Associate
Memorial Regional Hospital
01.2008 - 02.2009
- - Assisted with ADLs, specimen collection, EKGs, and wound care.
- - Ensured patient comfort and assisted with mobility needs.
- - Participated in quality assurance and continuing education.
CNA / Companion
Catalano’s Nurse Registry / CSI CNA Companions
04.2008 - 01.2009
- - Assisted clients with ADLs and maintained safety and comfort.
- - Provided companionship and documentation of care activities.
- - Supported clients during appointments and maintained communication with nurse registry.
Rehab Tech
Johns Hopkins Hospital
11.2005 - 12.2007
- - Assisted physical, occupational, and speech therapists during patient treatment.
- - Managed patient treatment charts, supplies, and clerical support.
- - Transported patients and maintained rehab unit workflow.
Certified Nursing Assistant
Genesis Private Duty
03.2005 - 04.2006
- - Provided personal care, meal preparation, and mobility assistance.
- - Supported client independence and documented daily care.
Patient Care Associate
09.2003 - 02.2005
- - Performed delegated patient care tasks including vital signs, ADLs, EKGs, wound care, and Foley catheter care.
- - Documented patient information and maintained safe patient environments.
Office Assistant
Johns Hopkins Hospital
06.2002 - 08.2002
- - Performed clerical duties including filing, chart preparation, and appointment reminders.
- - Supported nursing staff with diagnostic preparation and equipment setup.
Education
Associate of Science - Human Services
Baltimore City Community College
Baltimore, MD05-2030
High School Diploma -
Dunbar High School
Baltimore, MD06-2003
Skills
- Patient-focused care
- Trauma-informed service delivery
- Case management & crisis support
- Oral & written communication
- Safety planning
- Crisis intervention
- Trauma-informed care
- Problem-solving & decision-making
- Computer/technical literacy
- Teamwork & collaboration
- Venipuncture/blood draw
- Resource coordination
Accomplishments
- Collaborated with team of 2 in the development of Victim coordinated entry.
Certification
- Patient Care Technician
- Certified Nursing Assistant
- Back Injury Prevention
- Bloodborne Pathogens & Tuberculosis
- Domestic Violence
- HIV/AIDS
- Medical Error Prevention & Safety
- Alzheimer’s Disease & Related Disorders
Timeline
Community Advocate / Case Manager
House of Ruth Maryland
01.2024 - Current
Phlebotomist
Mercy Medical Center
11.2014 - 12.2015
Clinical Technician
Johns Hopkins Hospital
07.2012 - 01.2024
Nursing Support Technician
Greater Baltimore Medical Center
11.2009 - 07.2012
CNA / Companion
Catalano’s Nurse Registry / CSI CNA Companions
04.2008 - 01.2009
Patient Care Associate
Memorial Regional Hospital
01.2008 - 02.2009
Rehab Tech
Johns Hopkins Hospital
11.2005 - 12.2007
Certified Nursing Assistant
Genesis Private Duty
03.2005 - 04.2006
Patient Care Associate
09.2003 - 02.2005
Office Assistant
Johns Hopkins Hospital
06.2002 - 08.2002
Associate of Science - Human Services
Baltimore City Community College
High School Diploma -
Dunbar High School
Nonprofit Leadership Series: Developing a Supportive Work Culture
Nonprofit Leadership Series: Developing a Supportive Work Culture Certificate of Completion, Patient Care Tech, Back Injury, Prevention Blood Bourne Pathogen and Tuberculosis, Certified Nursing Assistant, Domestic Violence, HIV/Aids, Medical Error Prevention
and Safety Alzheimer's Disease & Related Disorders