Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
ADDITIONAL WORK HISTORY
Timeline
Generic

April Epps

Baltimore

Summary

A professional employee that's a highly organized and motivated individual, who is accustomed to environments, where meeting deadlines is a priority and handling multiple tasks simultaneously is standard. One with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Takes initiative accepts responsibility and works diligently to complete duties accurately to achieve client goals utilizing effective time management skills. Authorized to work in the US for any employer.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Bar Raiser

Amazon
10.2020 - Current
  • Execute approximately 10-15 audits daily for respective assigned agents within their region focusing on increasing overall security of virtual spaces
  • Document audit activities and escalate any security issues to Leadership
  • Ensure compliance with control procedures by examining records, operating practices, and related documentation.

Interim, Shift Assistant

Amazon
05.2020 - 10.2020
  • Directed and supervised a team of 28 engaged in Safety protocol and development.
  • Evaluated employee performance and coached and trained to improve weak areas.

Learning Ambassador

Amazon
01.2020 - 05.2020
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Help to coordinate new hire orientations and provided onboarding and training for new employees.
  • Educated employees on hazardous waste management, emergency response and safe work practices.

Warehouse Delivery Associate

Amazon
08.2019 - 01.2020
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Mail Carrier

United States Postal Service
09.2017 - 08.2019
  • Delivered mail that consists of letters, circulars, magazines, catalogs and small packages to over 300 stops on daily route
  • Collected and accounted for Cash - on - Delivery (COD) funds
  • Obtained signatures to confirm delivery of registered, certified, and insured mail
  • Collected mail from street letter boxes, homes, businesses, and return to the post office to reconcile the mail along with any receipts and money received

Education

Certificate of Technical Studies - Cyber Security

Southern New Hampshire University
Hooksett, NH
05-2025

Certification - Medical Assisting

Fortis Institute
Towson, MD
10.2015

High School Diploma - undefined

Northern High School
Baltimore, MD
06.1999

Skills

  • ADMINISTRATIVE SKILLS:
  • Clerical Skills (faxing, filing, copying, etc)
  • Customer Service Skills, Proper Telephone Etiquette
  • Documentation including Scheduling, Billing, etc
  • Intermediate Software Knowledge and usage (Microsoft Office, Adobe, etc)
  • Maintaining Inventory and Inventory Records
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible

Certification

  • Microsoft/ Apple and Adobe Software Qualified (7 years)
  • Exceptional Time Management (10+ years) Multi-Tasker (10+ years)
  • Written Communication (10+ years) Oral Communication Order Puller

Accomplishments

  • Submitted a GEMBA that lead to changes within the SOP
  • Documented and presented my findings of a time auxin error which led to the rewriting of the Standard Operating Procedure for all of Amazon's Global Security Bar Raiser positions.

ADDITIONAL WORK HISTORY

Available Upon Request

Timeline

Security Bar Raiser

Amazon
10.2020 - Current

Interim, Shift Assistant

Amazon
05.2020 - 10.2020

Learning Ambassador

Amazon
01.2020 - 05.2020

Warehouse Delivery Associate

Amazon
08.2019 - 01.2020

Mail Carrier

United States Postal Service
09.2017 - 08.2019

Certification - Medical Assisting

Fortis Institute

High School Diploma - undefined

Northern High School

Certificate of Technical Studies - Cyber Security

Southern New Hampshire University
April Epps