April Johnson
Barefoot Soul Soap Creations
HUNTINGTOWN,MD
20
years of professional experience
I am proud to be a third-generation LIUNA Union Member with over two decades of dedicated administrative experience. Currently serving at LIUNA Headquarters as the Pension Department Secretary, I support our membership by ensuring pension applications are processed accurately, member records are meticulously maintained, and participant inquiries are handled with the highest level of care and professionalism.
Throughout my career, I have been trusted to manage confidential information, coordinate complex office operations, and support leadership teams. I thrive in fast-paced environments where organization, attention to detail, and a member-first attitude are critical to success.
Work History
Pension Department Secretary
1 Year 1 Month- Provide comprehensive administrative support for the Pension Department in a fast-paced headquarters environment.
- Answer incoming telephone calls and assist participants with pension-related questions in a professional and accurate manner.
- Process pension applications while ensuring accuracy, completeness, and compliance with department procedures.
- Create and maintain confidential member files and update participant information in pension administration systems.
- Prepare, organize, and process pension documentation, correspondence, and departmental records.
- Manage incoming and outgoing departmental mail and route correspondence appropriately.
- Use Microsoft Word, Excel, Outlook, and pension administration software to support daily office operations.
- Safeguard sensitive member information while maintaining professionalism, discretion, and attention to detail.
- Responded to inquiries from callers seeking information.
Owner
7 Years 4 Months- Own and operate a small business responsible for all administrative and operational functions.
- Manage budgeting, scheduling, inventory, purchasing, vendor relationships, marketing, customer service, and recordkeeping.
Regional Instructional Assistant II
2 Years 8 Months- Supported teachers, administrators, students, and families in a collaborative educational environment.
- Maintained confidential student records and documentation with accuracy and discretion.
- Prepared reports, tracked student progress, and maintained detailed data.
- Coordinated communication among teachers, administrators, specialists, and parents.
- Managed multiple priorities while supporting daily classroom and administrative operations.
Sales Team Director
3 Years 1 Month- Led, mentored, and developed a sales organization of more than 50 consultants.
- Planned meetings, training sessions, presentations, and team communications.
- Built strong customer and team relationships through communication, organization, and leadership.
Mail Carrier
1 Year 10 Months- Delivered customer service while maintaining strict delivery standards, organization, and accuracy.
- Managed accountable mail and maintained accurate delivery documentation.
- Demonstrated reliability, time management, and professionalism in a deadline-driven environment.
Nutritional Educator
4 Years 2 Months- Educated families regarding nutrition and healthy lifestyle choices while providing compassionate customer service.
- Maintained confidential client records, prepared reports, scheduled appointments, and supported daily administrative functions.
Education
- General Studies
High School Diploma
GPA: 3.8
Behavior Technician Certification
Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pension Administration Software
Data Entry
Electronic Records Management
Executive Administrative Support
Confidential Records Management
Customer Service
Pension Administration
Document Preparation
Office Administration
Scheduling
Communication
Organization
Attention to Detail
Document preparation
Visitor support
Clerical support
Multitasking and time management
Reliability
Excellent communication
Telephone and email etiquette
Document and file management
PROFESSIONAL HIGHLIGHTS
- Current LIUNA Headquarters employee with hands-on pension department experience
- Trusted with confidential member records, pension applications, and participant information
- Experienced answering phones, assisting participants, updating member information, creating files, and managing mail
- Skilled in Microsoft Word, Excel, Outlook, and pension administration software
- 20+ years of administrative, customer service, operations, and records management experience
- Small business owner with experience in budgeting, scheduling, inventory, vendor relations, and customer service
Timeline
Pension Department Secretary
Laborers' International Union of North America (LIUNA)
06.2025 - CurrentRead More
Regional Instructional Assistant II
Calvert County Public Schools
10.2022 - 06.2025Read More
Owner
Barefoot Soul Soap Creations
03.2019 - CurrentRead More
Sales Team Director
Tupperware Corporation
02.2016 - 03.2019Read More
Mail Carrier
United States Postal Service
03.2014 - 01.2016Read More
Nutritional Educator
Louisiana Department of Health - WIC Program
02.2006 - 04.2010Read More
Autism Partnership Foundation
Behavior Technician Certification
Read More
Oakdale High School
High School Diploma
Read More
Louisiana State University at Alexandria
from General Studies
Read More