April White
3157 Pine Orchard Ln
Summary
Results-oriented professional with a strong background in telehealth support and patient confidentiality. Proven track record in streamlining processes and addressing patient concerns, ensuring timely access to medical services and fostering trust among healthcare providers.
Dedicated Patient Service Representative with expertise in HIPAA compliance and insurance verification. Committed to enhancing member satisfaction through effective communication.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Liveops
Scottsdale, AZ
05.2022 - 02.2025
- Facilitated patient inquiries, ensuring timely and accurate responses to enhance service quality.
- Managed appointment scheduling, optimizing patient flow and reducing wait times effectively.
- Collaborated with healthcare providers to resolve patient concerns, fostering strong relationships and trust.
- Trained new staff on operational procedures, promoting consistency in patient care processes.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Member Support Specialist
Teladoc Health
New York, NY
06.2019 - 03.2022
- Collaborated with healthcare providers to streamline appointment scheduling and enhance member experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided expert support to members, resolving inquiries through multiple communication channels.
Provider Support
AmeriHealth Caritas
Newtown Square, PA
02.2014 - 05.2016
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Supported quality assurance efforts by conducting regular audits of provider documentation practices to ensure proper adherence to regulations.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Supported healthcare providers with proper documentation of lab results, medications, and other relevant information for each patient visit.
- Resolved patient inquiries regarding insurance benefits and coverage options.
- Coordinated appointment scheduling to optimize provider availability and reduce wait times.
Home Health Aide
Bright Star Home Health
Columbia, MD
07.2012 - 09.2015
- Provided daily personal care assistance to enhance client comfort and well-being.
- Monitored and documented patient health status, reporting changes to healthcare team promptly.
- Assisted clients with mobility exercises to promote independence and physical health.
- Educated clients on medication management, ensuring adherence to prescribed regimens.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Associate of Science - Business Administration And Management
The Community College of Baltimore County
Catonsville, MDSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Payment collection
- Medical insurance
- Medicaid
- Electronic health records
- Telehealth support
- Insurance billing
- Medical coding
- Patient confidentiality
Timeline
Patient Service Representative
Liveops
05.2022 - 02.2025
Member Support Specialist
Teladoc Health
06.2019 - 03.2022
Provider Support
AmeriHealth Caritas
02.2014 - 05.2016
Home Health Aide
Bright Star Home Health
07.2012 - 09.2015
Associate of Science - Business Administration And Management
The Community College of Baltimore County