April Williamson
Conowingo
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Bottcher America
Belcamp, MD
09.2012 - Current
- Streamlined recruitment processes, enhancing candidate experience and reducing time-to-
- Devhire.eloped and implemented employee training programs, fostering skill development and retention.
- Managed employee onboarding procedures, ensuring compliance with company policies and local regulations.
- Conducted performance evaluations, providing constructive feedback to support staff growth and development.
- Facilitated conflict resolution discussions, promoting a positive workplace culture and improved team dynamics.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Assisted with writing job postings and job descriptions for boards.
- Streamlined recruitment processes, enhancing candidate experience and reducing time-to-hire.
Customer Service Representative
Bull Steel/Landmark Signs
Forest Hill, MD
09.2002 - 09.2012
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Processed orders accurately using company software, ensuring timely delivery of products.
- Trained new team members on customer service protocols and systems, improving onboarding efficiency.
- Monitored inventory levels and communicated shortages to management, supporting operational continuity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shipping and Receiving Clerk
Old Line Plastics
Forest Hill, MD
09.1995 - 09.2002
- Oversaw shipping and receiving operations, ensuring timely processing of incoming and outgoing shipments.
- Streamlined packing processes, improving efficiency and reducing the time required for order fulfillment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Sales/Service Coordinator
Home Paramount
Fallston, MD
09.1995 - 12.1995
- Coordinated sales orders and service requests, ensuring timely and accurate processing.
- Managed customer inquiries, providing exceptional support and resolving issues efficiently.
- Streamlined communication between sales teams and clients, improving response times and satisfaction.
Certified Nursing Assistant
Bel Forest Nursing and Rehab Center
Bel Air, MD
01.1993 - 01.1995
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff in administering medications and monitoring vital signs.
- Maintained accurate patient records, enhancing communication among healthcare team members.
- Trained and mentored new nursing assistants, fostering a collaborative work environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Associate of Applied Business - Business
Harford Community College
Bel Air, Md05-2018
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Pre-employment screening
- Employee relations
- Onboarding and orientation
- Background checks
- Compensation and benefits
- Organizational development
- Payroll administration
- Employee onboarding
- Benefits administration
- Confidential document control
- Wages and salary
- Event planning
- Recruitment
- Benefits administrator
Certification
Notary
Forklift Certification
CPR and First Aid Certified.
Timeline
Human Resources Specialist
Bottcher America
09.2012 - Current
Customer Service Representative
Bull Steel/Landmark Signs
09.2002 - 09.2012
Shipping and Receiving Clerk
Old Line Plastics
09.1995 - 09.2002
Sales/Service Coordinator
Home Paramount
09.1995 - 12.1995
Certified Nursing Assistant
Bel Forest Nursing and Rehab Center
01.1993 - 01.1995
Associate of Applied Business - Business
Harford Community College