Arai Burley
Baltimore
Summary
Service-driven individual with leadership experience and exceptional people skills. Adaptable in many ways with an eagerness to learn new things.
Efficient medical assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Triage Intake Coordinator
Main Street Peds
Towson, MD
04.2025 - Current
- Conduct telephone screening for all medical calls and direct to appropriate provider.
- Advise parents with medical care options and review with provider to confirm appropriateness.
- Assist with administrative operations
- Managed electronic health records to ensure accurate patient information and compliance.
- Facilitated communication between families and medical staff to address concerns and inquiries.
- Coordinated patient intake processes for efficient appointment scheduling and documentation.
- Assisted in training new staff on intake protocols and software systems for consistency.
- Supported insurance verification process, improving turnaround time for patient eligibility checks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Medical Assistant
Lifebridge Health
Towson, MD
05.2023 - Current
- Educated patients on medication usage and follow-up care instructions.
- Maintained cleanliness and organization of examination rooms and supplies.
- Collaborated with healthcare team to ensure comprehensive patient care.
- Monitored inventory levels of medical supplies, ordering as necessary.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Administered vaccines
- POC testing
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Johns Hopkins
Baltimore, MD
09.2014 - 09.2019
- Assisted full time provider with daily activities.
- Obtained vital signs.
- Administer vaccines.
- Supported physicians with clinical procedures and patient examinations.
- Assisted in patient intake and data entry for electronic health records.
- Coordinated appointment scheduling and managed patient flow efficiently.
- Implemented office protocols to enhance operational efficiency and safety standards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Moa/Medical Assistant
Lifebridge Health
Glen Burnie, MD
08.2022 - 05.2023
- Proficiency in all front desk duties (e.g., obtaining demographic info, answering phones etc.).
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Preparing plan of care for patients.
- Recorded patient histories and vital signs accurately, contributing to effective treatment plans.
- Assisted healthcare providers by preparing examination rooms and ensuring necessary equipment was available.
- Performed routine administrative tasks, including scheduling appointments and managing medical records.
Education
Associate of Arts - Arts and Sciences
BCCC
Baltimore, MDCCMA Certificate - undefined
Brightwood College
Baltimore, MDSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- EMR / EHR
- Vital signs monitoring
- Direct patient care
- Patient-focused care
- Clinical documentation
- CPR
- Compassionate
Accomplishments
- Conduct telephone screening for all medical calls and direct to appropriate provider.
- Advise parents with medical care options and review with provider to confirm appropriateness.
- Assist with administrative operations
- Assisted full time provider with daily activities.
- Obtained vital signs.
- Administer vaccines.
- Proficiency in all front desk duties (e.g., obtaining demographic info, answering phones etc.).
- Phlebotomy.
- Preparing plan of care for patients.
Certification
Certified CPR/BSL/AED
Timeline
Triage Intake Coordinator
Main Street Peds
04.2025 - Current
Medical Assistant
Lifebridge Health
05.2023 - Current
Moa/Medical Assistant
Lifebridge Health
08.2022 - 05.2023
Medical Assistant
Johns Hopkins
09.2014 - 09.2019
CCMA Certificate - undefined
Brightwood College
Associate of Arts - Arts and Sciences
BCCC