Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Ion Aramă

Chisinau

Overview

3
3
years of professional experience

Work History

Team Leader Business Technical Support

STARLAB Moldova
Chisinau
03.2025 - Current
  • Conducted interviews and provided input on hiring decisions to enhance recruitment efforts.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Assigned projects and distributed tasks based on team members' areas of expertise.
  • Motivated team members through recognition programs and performance incentives to boost morale.

Business Technical Support

STARLAB Moldova
Chişinău
01.2024 - 02.2025
  • Providing timely and accurate technical support to corporate clients via phone or email, asking targeted questions to quickly identify the root cause of issues
  • Diagnosing and troubleshooting technical problems with Internet, IPTV, VoIP, mail, and hosting services
  • Monitoring customer services using Zabbix, iMaster NCE and The Dude
  • Configuring network access layer devices (Cisco, Raisecom, MikroTik)
  • Setting up customer terminal equipment (Huawei, D-Link, TP-Link, MikroTik, Grandstream, AudioCodes, Ubiquiti etc.)
  • Delivering comprehensive support and issue resolution for clients
  • Establishing and maintaining Help Desk policies and procedures

Technical Support Engineer

StarNet
Chişinău
03.2022 - 12.2023
  • Delivering prompt and accurate support to home customers via phone and email
  • Offering technical assistance for Internet, IPTV, and VoIP services
  • Troubleshooting issues at the network access layer (Cisco, GPON, GePON, EdgeCore switches)
  • Configuring customer terminal devices (Huawei, D-Link, TP-Link, MikroTik, etc.)
  • Resolving or escalating customer trouble tickets as necessary
  • Documenting and maintaining records of customer and employee inquiries

Education

Licentiate degree - Telecommunications Engineering

Universitatea Tehnică a Moldovei
Chişinău, Moldova
06.2023

Skills

  • Virtual Private Branch Exchange
  • Mikrotik
  • Internet Protocol Suite (TCP/IP)
  • Technical Support
  • Customer Support
  • Problem Solving
  • Network troubleshooting

Languages

Romanian
First Language
English
Intermediate (B1)
B1
Russian
Upper Intermediate (B2)
B2

Timeline

Team Leader Business Technical Support

STARLAB Moldova
03.2025 - Current

Business Technical Support

STARLAB Moldova
01.2024 - 02.2025

Technical Support Engineer

StarNet
03.2022 - 12.2023

Licentiate degree - Telecommunications Engineering

Universitatea Tehnică a Moldovei

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Ion Aramă