Aranxtha Harding
Cheltenham
Summary
Dynamic administrative professional with a proven track record at the Architect of The Capitol, excelling in financial management and customer service. Expert in utilizing ATS and FMS to enhance operational efficiency, while consistently achieving high customer satisfaction. Adept at data analysis and stakeholder engagement, driving impactful results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Architect of The Capitol
2020.08 - Current
- Demonstrates customer-centric abilities and provides instantaneous, first-rate administrative, executive, technical, and information management services to the Assistant Superintendent and Administrative Officer.
- Analyze and evaluate, on a quantitative or qualitative basis, the effectiveness of line program operations in meeting established goals and objectives.
- Assiduously performs the duties of Records Custodian and GovTA timekeeper for 25 employees.
- Property custodian for the House Superintendent's Office, and manages remote work and custodian and telework agreements.
- Point of contact for the House Superintendent's Office with FFMS functions by creating financial obligations, checking the status of funds, and preparing, copying, and printing reports.
- Autonomously utilized ATS systems for the purposes of entering, updating, tracking, reporting, and processing a variety of new and existing high-level documents for clearance and acquisition.
- Performing administrative duties served as the focal point for answering a variety of inquiries via phone or email.
- Identify and analyze trends in the receipt, allocation, obligation, and expenditure of funds to ensure that the objectives of the annual financial plan are met on a timely basis and that funds are available and used effectively to support program objectives.
- Coordinates and supports operations, which encompass the upkeep and organization of the Assistant Superintendent's and Administrative Officer's calendars, as well as ensuring smooth scheduling and execution of their tasks.
- Inventory clerks perform routine counts of supplies and equipment, and assist with maintaining accurate inventory records in asset management systems. Manages inventory of office supplies and places orders when needed.
- Perform a wide variety of administrative and analytical duties connected with the review, justification, and presentation of the House Superintendent's Office budget.
- Handles office logistics, to include shipping and receiving, as needed.
- Handles the preparation of presentations and reports using PowerPoint and Excel.
- Coordinated logistics for successful conferences, meetings, and special events.
- Proofread and edit documents and reports to improve efficiency in daily office operations.
- Collaborate with other members of the House Superintendent Offices' admin team to provide seamless support.
Customer Agent II
Motor Vehicle Administration
2019.12 - 2020.08
- This contributed to 89% customer satisfaction team goal by answering calls in a timely manner and effectively assisting with complex issues such as ID fraud.
- Provided information and procedures related to MVA services to customers via verbal and written communication.
- Enforcing insurance and vehicle emissions inspection laws and investigating non-compliance with motor vehicle laws and regulations.
- Proactively identified opportunities for innovation and efficiency enhancement, implementing best practices and strategic initiatives to elevate outcomes and organizational performance.
- Facelifted inter-departmental communication to effectively provide customers with support.
- Managed document management, handling vital government requirements, and performing various clerical tasks.
- Answered public inquiries, explaining complex polices and investigating issues to ensure customers satisfaction.
- Communicated with the management team on the status of different work activities and efforts.
- Responded to requests for information via mail, phone, or in-person; gathered documents and research data as requested.
- Accurately entered customer data into the MVA’s work management system.
- Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees.
- Informed and assisted customers to make the most effective use of service offerings i.e online support and kiosk transactions.
- Worked effectively under pressure in a fast-paced, high-volume work environment.
Education
University of Maryland College Park -
05.2013
Forestville Military Academy -
05.2012
Skills
- Financial Management System (FMS)
- Acquisition tracking system (ATS)
- Problem solving
- Customer service
- Data analysis
- GovTa timekeeper
- Database management
- Stakeholder engagement
- Administrative support
- Attention to detail
Certification
Google - Foundations: Data, Data, Everywhere, Understanding, analyzing and interpreting data effectively.
Timeline
Administrative Assistant
Architect of The Capitol
2020.08 - Current
Customer Agent II
Motor Vehicle Administration
2019.12 - 2020.08