Summary
Overview
Work History
Education
Skills
Timeline
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Archibald Wertz IV

Greenbelt,Maryland

Summary

Dynamic Sr. Inside Sales Rep. at Resideo with a proven track record in customer relationship building and effective negotiation. Successfully converted casual shoppers into loyal customers, enhancing sales through strategic prospecting and upselling. Committed to delivering exceptional customer service and resolving issues promptly, driving satisfaction and loyalty.

Overview

29
29
years of professional experience

Work History

Sr. Inside Sales Rep.

Resideo
08.2002 - Current
  • Assisted in responding to customer inquiries, providing product information and support.
  • Collaborated with team members to enhance lead generation processes and techniques.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Participated in training sessions to develop product knowledge and sales skills.
  • Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.

Purchasing Agent

Orion Communications
08.1996 - 04.1999
  • Assisted manager in all aspects of business operations.
  • Negotiated contracts with suppliers, ensuring favorable terms and pricing for procurement needs.
  • Managed vendor relationships, fostering collaboration to improve product quality and delivery schedules.
  • Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.

Education

High School Diploma -

Wheaton High School
Silver Spring, MD
06.1996

Skills

  • Customer relationship building
  • Objection handling
  • Effective negotiation
  • Strategic prospecting
  • Pipeline management
  • Upselling strategies
  • Customer service management
  • Account management
  • Problem-solving
  • Multitasking
  • Active listening
  • Relationship building

Timeline

Sr. Inside Sales Rep.

Resideo
08.2002 - Current

Purchasing Agent

Orion Communications
08.1996 - 04.1999

High School Diploma -

Wheaton High School

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Archibald Wertz IV