Samuel Anthony Ardiente
Bowie
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
Work History
Universal Banker
Truist Bank
Greenbelt
08.2024 - Current
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Educated customers about the features of different types of bank accounts available
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Analyzed clients' financial statements to offer customized banking solutions.
- Verified customer identity through driver's license or other forms of identification.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Assisted customers by answering banking questions and recommending solutions.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
Assistant Manager
Popeye's Chicken
Beltsville
01.2024 - Current
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Associate
Walmart
Dumfries
01.2020 - 01.2021
- Ensured compliance with company safety regulations at all times while on the job.
- Provided customer service support for inquiries, complaints, and returns.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Assisted customers with selecting items and answering questions about products.
Education
High School Diploma -
Virginia Highlands Community College
Abingdon, VA05-2019
Skills
- Operations Management
- Task Delegation
- Recruiting and interviewing
- Sales monitoring
- Employee Scheduling
- Employee Performance Evaluations
- Money Handling
- Staff Management
- Product and service knowledge
- Cost Reduction
- Orientating and training
- Workload Management
- Sales Growth
- Staff Development
- Succession Planning
- Team motivation
- Sales Reporting
- Customer Relations
- Customer Service
- Schedule Management
- Computer Skills
- Employee Coaching and Mentoring
- Time management abilities
- Team Leadership
- Teamwork and Collaboration
- Analytical Skills
- Lead Generation
- Team Collaboration
- Schedule oversight
Timeline
Universal Banker
Truist Bank
08.2024 - Current
Assistant Manager
Popeye's Chicken
01.2024 - Current
Associate
Walmart
01.2020 - 01.2021
High School Diploma -
Virginia Highlands Community College