Are’yana Miller
Port Deposit
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing within the company.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
Great Wolf Lodge
Perryville
05.2023 - Current
- Cleaned guest rooms and public areas to maintain high cleanliness standards.
- Replenished supplies and linens in rooms for guest convenience and comfort.
- Inspected rooms for maintenance issues and reported them promptly.
- Utilized cleaning equipment and chemicals according to safety guidelines.
- Assisted in training new staff on housekeeping procedures and standards.
- Communicated effectively with team members about daily assignments and task progress.
Front End Associate
Walmart
North East
12.2022 - 05.2023
- As a Front End Team Associate, I learned a lot of patience.
- The lines would get long and people wanted a quick check out service; which I grew to understand.
- I greeted everyone in my line and would ask them about their day, their children, and even made them laugh.
- Those little moments I had with almost complete strangers helped me build communication skills.
- As far as bagging their groceries, helping them locate something in the store, or simply telling them, 'Have a good day,' made an impact on not only them, but myself.
FFA
Areas
North East
12.2016 - 10.2022
- I prepared, cooked, and served food to the guests.
- I communicated with guests as I’ve known them my whole life; always remembering the little things.
- Those things being where they are traveling, their order(s), and most importantly their name.
- At Areas, the protocol was that we don’t serve “customers''; we serve guests. Our guests felt welcomed each time they visited the Chesapeake House on I-95.
Education
HS Diploma -
Perryville High School
Perryville, MDCecil College
North East, MDSkills
- Customer Service
- Communication
- Interpersonal
- Collaboration
- Team Work
- Food Service
- Staff training
- Time management
- Problem solving
- Attention to detail
Timeline
Housekeeping Room Attendant
Great Wolf Lodge
05.2023 - Current
Front End Associate
Walmart
12.2022 - 05.2023
FFA
Areas
12.2016 - 10.2022
HS Diploma -
Perryville High School
Cecil College