Ariana Martinez Arevalo
Rockville
Summary
Bilingual manager with excellent references and more than 3 years of experience in collegiate environments. Highly effective in working with students and peers to promote positive learning cultures and environments. Seeking a new professional challenge in a similar position with long-term potential.
Overview
3
3
years of professional experience
Work History
Water Safety Instructor
M-NCPPC
05.2024 - Current
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Collaborated with other instructors to develop new teaching strategies, resulting in more effective swim lessons.
- Established strong rapport with students and parents alike, fostering a positive learning environment within the pool facility.
- Provided ongoing feedback to students regarding their performance improvements throughout the course duration.
- Utilized teaching aids such as kickboards and diving rings effectively to instruct students.
- Mentored and trained new swim instructors on best practices.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Lifeguard Instructor
M-NCPPC
05.2024 - Current
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Improved swimmer safety by consistently enforcing pool rules and regulations.
- Implemented new training techniques that led to increased certification rates among course participants.
- Oversaw lifeguard staff, providing training sessions on rescue techniques, CPR, First Aid, and customer service skills.
Pool Operator
M-NCPPC
10.2023 - Current
- Improved overall cleanliness of the pool area through diligent attention to detail in cleaning and maintaining facilities.
- Identified potential hazards within the pool area, promptly addressing concerns to maintain a safe environment for all users.
- Continuously updated professional knowledge by attending industry conferences or in-services, ensuring current best practices are applied within the facility.
- Enhanced staff communication through regular meetings focused on current issues and future goals within the organization.
- Maintained pool water quality by conducting regular testing and adjusting chemical levels accordingly.
- Responded effectively to emergency situations, following established protocols while coordinating with additional first responders as needed.
- Ensured a safe swimming environment for patrons by consistently monitoring and enforcing pool rules and regulations.
- Managed the daily operations of the facility, including opening and closing procedures and routine maintenance tasks.
Customer Service Representative
M-NCPPC
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for the customers.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Albert Einstein High School
Kensington, MD06-2023
No Degree - Business
Montgomery College
Rockville, MD05-2028
Skills
- Team building exercises
- First aid and CPR certified
- Equipment organization
- Issue resolution
- Flexible schedule
- Adaptability and dependability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Water Safety Instructor
M-NCPPC
05.2024 - Current
Lifeguard Instructor
M-NCPPC
05.2024 - Current
Pool Operator
M-NCPPC
10.2023 - Current
Customer Service Representative
M-NCPPC
05.2022 - Current
High School Diploma -
Albert Einstein High School
No Degree - Business
Montgomery College
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