Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Proven track record of proactively identifying and addressing issues, with a strong emphasis on optimizing processes to enhance team performance. Recognized for a collaborative approach that supports team objectives and drives project success. Committed to delivering high-quality results through strategic planning and execution.
Overview
6
6
years of professional experience
Work History
Crew Member
Tropical Smoothie Cafe
Upper Marlboro, MD
09.2025 - 12.2025
Delivering unparalleled hospitality to each customer who visits the café as the Brand ambassador.
Ensuring that work areas are clean, and that equipment, tools, and supplies are properly in stock and stored.
Accurate order-taking, including repeating the order to the customer at the time of the order.
Setting up or closing down the dining room, restrooms, and patios.
Assisting with opening and closing restaurant duties, and re-stocking.
Set up and monitor food and smoothie stations.
Prepares and assembles food and smoothie ingredients to brand standards.
Ensured to complete all Brand trainings.
Worked quickly and efficiently under pressure.
Friendly and professional toward customers and fellow crew members.
Leads with operational excellence, exceptional service, and upholds all brand standards.
Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
Coordinated with other crew members to complete assigned tasks quickly and effectively.
Handled customer complaints in a professional and courteous manner.
Utilized problem-solving skills when resolving conflicts among team members or customers.
Retail Specialist
Sareby's Beauty Supply
King George, Va
05.2023 - 10.2024
Welcoming and engaging with customers as they enter the store.
Assessing customers’ needs and suggesting solutions to their problems.
Working with cash registers and processing payments.
Setting and attaining sales goals.
Giving customers advice about sales and promotions.
Using upselling techniques to increase store sales.
Recommending the best products to customers.
Cleaning and restocking the store throughout the day, before opening, and after closing.
Facilitated effective communication between all store staff members regarding operations updates.
Utilized excellent communication skills to build relationships with vendors, suppliers, and colleagues.
Developed strong knowledge of retail products and services to effectively promote sales.
Crew Member
Tropical Smoothie
King George, Va
02.2022 - 05.2023
Delivering unparalleled hospitality to each customer who visits the café as the Brand ambassador.
Ensuring that work areas are clean, and that equipment, tools, and supplies are properly in stock and stored.
Accurate order-taking, including repeating the order to the customer at the time of the order.
Setting up or closing down the dining room, restrooms, and patios.
Assisting with opening and closing restaurant duties, and re-stocking.
Set up and monitor food and smoothie stations.
Prepares and assembles food and smoothie ingredients to brand standards.
Ensured to complete all Brand trainings.
Worked quickly and efficiently under pressure.
Friendly and professional toward customers and fellow crew members.
Leads with operational excellence, exceptional service, and upholds all brand standards.
Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
Coordinated with other crew members to complete assigned tasks quickly and effectively.
Handled customer complaints in a professional and courteous manner.
Utilized problem-solving skills when resolving conflicts among team members or customers.
Special Assistant
Hair Triage Plus
Fort Washington, Maryland
11.2019 - 01.2022
Provided strategic and operational support.
Operated in all areas as needed, including retail specialist, shampoo technician, scheduler, greeter, cashier, and opening and closing the shop.
Gathering supplies for the lead stylist’s client services, mixing hair color, shampooing, sanitation duties, and general cleaning of the stylist’s station and the salon.
Greeted all clients with high energy, prepared them for their appointments, and scheduled future appointments.
Disinfecting salon equipment is also responsible for ensuring that all scissors and tools are properly sanitized between each appointment.
Demonstrated ability to prioritize tasks, manage multiple projects, and meet tight deadlines in fast-paced environments.
Scheduled and confirmed appointments for clients, customers or supervisors.
Utilized strong interpersonal skills to effectively interact with management, staff, and clients.
Adept at keeping the salon clean by sweeping floors, washing towels and sanitizing stations.
Excelled in product knowledge and upselling services to customers.
Consistently achieved high levels of client satisfaction through friendly and professional interactions.
Highly organized individual who can handle multiple tasks simultaneously while meeting deadlines.
Stocking retail items after inputting all retail items into the system.
Organizing retail products.
Proven track record of working well within a team setting while respecting colleagues’ opinions.