Ariel Bonilla
Beltsville
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Front of House Team Leader
Chick-fil-A
Silver Spring
08.2022 - Current
- Trained and mentored team members on service standards and procedures.
- Greeted and talked pleasantly with customers to promote a positive image for the business.
- Resolved customer complaints efficiently to enhance satisfaction and loyalty.
- Led daily operations to ensure exceptional customer service experiences.
- Managing cash handling procedures, including cashing up at the end of shifts.
- Learned all the positions efficiently.
Swim Instructor/Pool Lifeguard
Goldfish Swim School
Silver Spring
09.2023 - 02.2024
- Responsible for my students' safety in the water as an instructor.
- Always giving my students positive reinforcement after each skill to build confidence.
- Instructed swim lessons for children of various skill levels.
- Monitored pool safety and enforced rules effectively.
- Communicated with parents about progress and concerns regularly.
Office Assistant
Healthy Fresh Meals
Hyattsville
05.2022 - 07.2022
- Printing invoices and bag labels.
- Answered incoming calls professionally, and directed callers to the appropriate personnel.
- Driving to caterings and delivering food to homes.
- Maintained an organized filing system of paper documents and electronic files.
- Managed daily office operations and maintained organized filing systems.
Dining Services Server
Riderwood
Silver Spring
10.2020 - 04.2022
- Minimized delays by organizing efficient deliveries to customers across the dining room floor.
- Helped meet guests' special requests by communicating openly with kitchen staff.
- Supported team members by regularly restocking supplies during slow periods.
- Kept all areas clean, organized, and aligned with the company's professional standards.
- Documented customer orders in the primary computer system.
Education
High School Diploma -
High Point High School
Beltsville, MD05.2021
Skills
- Guest relations
- Versatile
- POS operation
- Attention to detail
- Bilingual
- Time management
- Flexible
Languages
- Spanish
- English
Timeline
Swim Instructor/Pool Lifeguard
Goldfish Swim School
09.2023 - 02.2024
Front of House Team Leader
Chick-fil-A
08.2022 - Current
Office Assistant
Healthy Fresh Meals
05.2022 - 07.2022
Dining Services Server
Riderwood
10.2020 - 04.2022
High School Diploma -
High Point High School