Ariel Cruise
Gwynn Oak
Summary
To obtain a position as a Central Service Technician and utilize my education and clinical experience to contribute to the efficient and safe functioning of a healthcare facility's sterile processing department.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Central Service Technician
LifeBridge Health | Northwest Hospital
- Responsible for the decontamination, sterilization, and supply distribution to surgical and patient care areas
- Prepared and sterilized surgical instruments and equipment
- Followed sterilization protocols and procedures
- Maintained a sterile environment
- Handled and transported sterile supplies
- Documented and reported any irregularities or issues
- Completed 400 hours of work experience
Customer Service Advisor
Jiffy Lube: Blauvelt Management
10.2022 - 03.2024
- Demonstrate a team player attitude, delivering exceptional customer service, and going above and beyond to create positive guest experiences
- Consistently rank in the top 5 advisors out of 12 locations, contributing to a 5570% improvement in store profitability
- Showcase excellent verbal communication skills by effectively conveying recommendations, addressing special circumstances, and providing updates during service
- Expertise in providing personalized solutions tailored to meet each customer's unique needs
Education
Central Service Technician Certificate Program -
Community College of Baltimore County
01.2023
Skills
- Sterilization techniques (eg, steam sterilization, chemical sterilization)
- Instrument identification and handling
- Infection control procedures and aseptic techniques
- Quality assurance and compliance
- Equipment maintenance and troubleshooting
- Inventory management
- Customer Relations
- Paperwork Processing
- Order Processing
Certification
CPR Certified
Timeline
Customer Service Advisor
Jiffy Lube: Blauvelt Management
10.2022 - 03.2024
Central Service Technician
LifeBridge Health | Northwest Hospital
Central Service Technician Certificate Program -
Community College of Baltimore County
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