Ariel Jones
Salisbury
Summary
Compassionate administrative professional with extensive experience supporting healthcare and community programs. Skilled in eligibility verification, case documentation, and HIPAA-compliant data management. Adept at assisting clients with medical assistance applications, outreach coordination, and resource navigation. Known for accuracy, empathy, and dedication to increasing clients access to care and supporting organizational goals.
Overview
18
18
years of professional experience
Work History
Administrative/Data Entry Clerk
Marriott International
Bethesda
09.2023 - Current
- Promoted from part-time Administrative Assistant to full-time Administrative/Data Entry Clerk in September 2025 in recognition of consistent performance and accuracy in data management.
- Manage large volumes of data entry and lead-building tasks to support internal operations and sales initiatives.
- Maintain accurate client databases and reports to ensure compliance, consistency, and quality standards.
- Prepare and verify documentation, assisting leadership with organized and timely information management.
- Collaborate across departments to streamline workflows and support daily administrative functions.
- Demonstrate reliability, discretion, and precision in handling sensitive business information.
Administrative Assistant, Remote
Choices International
Upper Marlboro
06.2023 - 03.2025
- Supported client onboarding and portal setup, ensuring accurate data entry and document management in alignment with enrollment processes.
- Led digital marketing efforts, including website content updates, improving client engagement.
- Scheduled appointments and clinician calendars, improving service delivery consistency.
- Resolved client support requests via email and phone, maintaining strong relationships.
- Maintained confidentiality of sensitive information and ensured secure recordkeeping in compliance with privacy standards.
Administrative Assistant - Part Time
Fine and Mathers
Salisbury
11.2022 - 11.2023
- Oversaw monthly billing, processed payments, and coordinated attorney schedules.
- Supported legal teams by scheduling meetings, organizing case documents, and maintaining records.
- Streamlined legal processes by drafting and proofreading documents for accuracy and timely completion.
Customer Support Specialist - Part Time
TimelyMD
03.2022 - 06.2023
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to client concerns.
- Supported student telehealth operations across call, chat, and ticketing platforms.
- Coordinated care logistics between providers, pharmacies, and patients while ensuring HIPAA compliance.
Program Specialist
LabCorp
Durham
08.2021 - 04.2022
- Maintained professionalism and empathy during sensitive client interactions while addressing concerns and coordinating support.
- Processed product orders, tracked shipments, and maintained communication logs in CRM systems.
- Educated patients on available resources, such as financial assistance programs and support groups.
Administrative Assistant
City of Salisbury
Salisbury
04.2020 - 08.2021
- Assisted with HR tasks such as updating employee files and onboarding new staff.
- Managed payroll, budgets, and procurement processes for departmental operations.
- Created internal tracking systems for inventory, invoice processing, and time-off management.
Administrative Assistant
Delmarva Heart
Salisbury
06.2008 - 09.2017
- Provided patient intake, scheduling, and records support in a fast-paced cardiology office.
- Verified insurance information and assisted patients with billing inquiries and forms.
- Maintained accurate, HIPAA-compliant documentation for patient records and physician correspondence.
Education
Bachelor of Arts - Communications
Salisbury University
Salisbury, MD05.2019
Skills
- Eligibility Determination
- Medical Assistance Program
- Case Documentation
- Client Outreach
- HIPAA Compliance
- Patient Intake & Scheduling
- Insurance Verification
- Data Management & Reporting
- Public Health Administration
- Customer Service & Confidentiality
- Microsoft Excel
- Client onboarding
- Data accuracy
- Document preparation
- CRM software
- Workflow optimization
- Attention to detail
- Time management
- Problem solving
- Professional and mature
- Numerical data entry
- Workflow management
- Expense reporting
- Microsoft Word
- File management
- Task coordination
- Insurance eligibility
- Administrative support
- Order processing
- Spreadsheet management
- Adaptability and flexibility
References
Available upon request.
Earlier Experience
- Communications Specialist (Part-Time), Big Brothers Big Sisters, 2020
- Patient Services Representative, Tidal Health, 2019-2020
Timeline
Administrative/Data Entry Clerk
Marriott International
09.2023 - Current
Administrative Assistant, Remote
Choices International
06.2023 - 03.2025
Administrative Assistant - Part Time
Fine and Mathers
11.2022 - 11.2023
Customer Support Specialist - Part Time
TimelyMD
03.2022 - 06.2023
Program Specialist
LabCorp
08.2021 - 04.2022
Administrative Assistant
City of Salisbury
04.2020 - 08.2021
Administrative Assistant
Delmarva Heart
06.2008 - 09.2017
Bachelor of Arts - Communications
Salisbury University