Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariel Turner

Silver Spring

Summary

Accomplished Barista Trainer at Starbucks, I excel in leadership and coffee expertise, significantly enhancing team performance and barista skills through innovative training methods. Known for fostering a culture of excellence and safety compliance, my approach has consistently led to improved quality assurance and customer satisfaction. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

I have also won Partner of the Quarter 2x and have been asked to participate in the Annual Barista Championships. This is an event where exceptional baristas compete to display the culmination of the barista experience. You have the opportunity to show off latte art, crafting a few signature beverages while engaging in banter with managers at every level. This event offers an award and opportunity to grow in the company.

Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.

Overview

8
8
years of professional experience

Work History

Sales Associate Manager

Tonieh Alice Musc
06.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Developed client rapport for better customer satisfaction and repeat business.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.

Barista Trainer

Starbucks
05.2017 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Mango USA

Mango USA
7101 Democracy Boulevard
10.2024 - 07.2025
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

N/A - Mathematics

Trinity Washington University
Washington, DC

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Milk steaming
  • Coffee expertise
  • Order Taking
  • Barista mentoring
  • POS System Operation
  • Sales expertise
  • Espresso preparation
  • Manual brewing techniques
  • Complaint Handling
  • Health codes compliance
  • Recipe creation
  • Coffee cupping
  • Grinder calibration
  • Sales Promotion
  • Team Player
  • Friendly and outgoing
  • Cash Handling
  • Excellent memory
  • Cash Register Operation
  • Active listener
  • Performance Improvement
  • Adaptive and creative
  • Opening and closing duties
  • Espresso machine operation
  • Professional Demeanor
  • Team Leadership
  • Safe Food Handling
  • Menu Memorization
  • Product Upselling
  • Coffee machinery
  • Beverage Preparation
  • Conflict Mediation
  • Clear Communication
  • Attention to Detail
  • Relationship Building
  • Decision-Making
  • Critical Thinking
  • Quality Assurance
  • Creative Solution Development
  • Client Retention
  • Building Connections
  • Prioritizing Customers before Profits
  • Customer relationship management
  • Inventory management
  • Employee training
  • Cross-functional collaboration
  • Task prioritization
  • Customer service
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Interpersonal skills
  • Sales performance reporting
  • Sales training procedures
  • Customer engagement

Timeline

Mango USA

Mango USA
10.2024 - 07.2025

Sales Associate Manager

Tonieh Alice Musc
06.2024 - Current

Barista Trainer

Starbucks
05.2017 - Current

N/A - Mathematics

Trinity Washington University
Ariel Turner