Summary
Overview
Work History
Education
Skills
Timeline
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Arielle Herrman

Darnestown

Summary

A dynamic and adaptable professional with a proven track record of enhancing customer satisfaction through exceptional service and safety management. Skilled in emergency medical response and personalized customer care, demonstrating superior communication and multitasking abilities. Extensive experience in cultivating positive team dynamics in high-pressure environments, significantly improving service delivery and safety standards.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Frederick Dermatologist Associates
10.2024 - Current
  • Obtained client medical history, medication information, symptoms, and allergies. Acted as a scribe to meticulously document appointment details and diagnoses for the medical providers.
  • Assisted with in-office surgical procedures, performed suture removals, provided wound care, and prepared patients for biopsies, excisions, and cosmetic procedures.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Flight Attendant

Emirates
04.2023 - 08.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to GCAA regulations.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Responsible for the safety, health, and care of up to 500 passengers in high pressure situations.

Private Nanny

Dr. John Wallmark
11.2021 - 02.2023
  • Oversaw household duties such as housekeeping, meal preparation, and schedule organization.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Provided tutoring services and fostered a positive and supportive learning environment.
  • Transported children to and from school, medical appointments, and extra-curricular activities.

Tour Guide Assistant and General Employee

Coastal Kayak
05.2021 - 09.2021

• Performed several roles: assistant kayaking tour guide, kayaking and paddle boarding instructor, beach staff, and in the office in an administrational role
• Completed routine safety training, instructed patrons to follow safety rules, and taught demonstrations for various water sports.
• Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
• Performed emergency water rescues and demonstrated risk management and responsibility for large groups of people due to the dangers of varying weather conditions and tourists participating in unfamiliar water sports.
• Displayed strong public speaking skills, navigation, and communication abilities to facilitate highest quality tour for guests.

Private Nanny

Dr. Shannon O'Connor
05.2020 - 11.2020

• Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
• Provided safe transportation to and from activities and events.

• Responsible for meal preparation throughout the day.
• Engaged children with games and puzzles to promote mental development and
enjoyment.
• Assisted bilingual children with completing homework and special assignments
to improve academic performance.

Waitress

Pluckers Wing Bar
08.2017 - 05.2018

• Greeted customers, answered questions and recommended specials to increase profits.
• Presented food and beverages to guests at tables.
• Handled food safely and kept spaces clean to protect customers from foodborne
illness and maintain proper sanitation.
• Explained menu options to guests, offered suggestions and took orders for food
and beverages.
• Cooperated with fellow wait-staff, hosts, cooks, and management in order to
provide diners with optimal service.

Employee

TASTE
09.2016 - 04.2017

• Provided recommendations for artisanal products and fine food and wine.
• Operated cash register and POS system to take orders, ring up purchases, and
receive payment.
• Worked as a team with coworkers to ensue customers received a satisfactory
experience.
• Completed daily recovery tasks to keep areas clean and neat for maximum
productivity.
• Trained new team members in cash register operation, stock procedures and
customer services.
• Preserved appearance of store by arranging and replenishing displays and
merchandise racks.

Education

Some College (No Degree) - English Literature And Language

University of Maryland
College Park, MD

Some College (No Degree) - Prenursing

Montgomery College
Rockville, MD

Skills

  • Experience with emergency medical situations, monitoring vitals, and assessment and treatment of medical conditions
  • Safety conscious and experienced in educating others in safety procedures
  • Positive, flexible, and motivated team player
  • Service-orientated and highly skilled in personalized customer service
  • Superior communication skills and masterful at multitasking
  • Experienced in team work and
    cooperation with coworkers
    while in high pressure situations

Timeline

Medical Assistant

Frederick Dermatologist Associates
10.2024 - Current

Flight Attendant

Emirates
04.2023 - 08.2024

Private Nanny

Dr. John Wallmark
11.2021 - 02.2023

Tour Guide Assistant and General Employee

Coastal Kayak
05.2021 - 09.2021

Private Nanny

Dr. Shannon O'Connor
05.2020 - 11.2020

Waitress

Pluckers Wing Bar
08.2017 - 05.2018

Employee

TASTE
09.2016 - 04.2017

Some College (No Degree) - English Literature And Language

University of Maryland

Some College (No Degree) - Prenursing

Montgomery College
Arielle Herrman