A dynamic and adaptable professional with a proven track record of enhancing customer satisfaction through exceptional service and safety management. Skilled in emergency medical response and personalized customer care, demonstrating superior communication and multitasking abilities. Extensive experience in cultivating positive team dynamics in high-pressure environments, significantly improving service delivery and safety standards.
• Performed several roles: assistant kayaking tour guide, kayaking and paddle boarding instructor, beach staff, and in the office in an administrational role
• Completed routine safety training, instructed patrons to follow safety rules, and taught demonstrations for various water sports.
• Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
• Performed emergency water rescues and demonstrated risk management and responsibility for large groups of people due to the dangers of varying weather conditions and tourists participating in unfamiliar water sports.
• Displayed strong public speaking skills, navigation, and communication abilities to facilitate highest quality tour for guests.
• Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
• Provided safe transportation to and from activities and events.
• Responsible for meal preparation throughout the day.
• Engaged children with games and puzzles to promote mental development and
enjoyment.
• Assisted bilingual children with completing homework and special assignments
to improve academic performance.
• Greeted customers, answered questions and recommended specials to increase profits.
• Presented food and beverages to guests at tables.
• Handled food safely and kept spaces clean to protect customers from foodborne
illness and maintain proper sanitation.
• Explained menu options to guests, offered suggestions and took orders for food
and beverages.
• Cooperated with fellow wait-staff, hosts, cooks, and management in order to
provide diners with optimal service.
• Provided recommendations for artisanal products and fine food and wine.
• Operated cash register and POS system to take orders, ring up purchases, and
receive payment.
• Worked as a team with coworkers to ensue customers received a satisfactory
experience.
• Completed daily recovery tasks to keep areas clean and neat for maximum
productivity.
• Trained new team members in cash register operation, stock procedures and
customer services.
• Preserved appearance of store by arranging and replenishing displays and
merchandise racks.