Armani Barnes
Mount Rainier
Summary
Reliable, adaptable, and dedicated employee searching for opportunities to expand knowledge, experience, and self-improvement. Strong values regarding higher achievement, freedom of expression, integrity, and service to my community. Passionate about relationship building, seeking new perspectives, and connecting with people from all walks of life. Seeking to expand my knowledge within the fields of psychology, social health, mentoring, and encouraging the well-being and success of others. Enthusiastic about the opportunity to create a fun, engaging and professional environment that creates long-lasting impact and connections.
Overview
6
6
years of professional experience
Work History
Customer Service
Nordstrom
Arlington
06.2021 - Current
- Build meaningful relationships with customers to establish trust, rapport, and increase satisfaction, as well as utilizing customer feedback to improve service and best practices
- Attentive of customer needs and requests regarding products and services, help customers pinpoint products that will empower them, and aid company in fulfilling sale quotas
- Assisted customers with processing payments, product returns, exchanges, and refunds to increase satisfaction and trust
VC Sales Development Intern
Carta
San Francisco
05.2023 - 08.2023
- Demonstrated eagerness and excitement in acquiring new responsibilities and skills
- Conducted market research to identify customer needs
- Created closed-won and closed-lost analysis pivot tables, as well as upmarket prospecting
- Collected, analyzed, and tracked rank comparison with competitors, and worked as a team to create pivot tables to improve company relevancy and sales
- LLC GTM: Prospecting and qualifying accounts to help build an improved strategy to recruit and retain customers that align with Carta's goals
Team Leader
Jamba
East Palo Alto
10.2018 - 06.2021
- Maintained a sanitary, organized, and safe work environment to promote efficiency and safety
- Exemplified leadership and ability to enhance team cohesion and quality outcomes through assigning team members to specific stations based on their strengths
- Addressed and resolved customer concerns in a manner that ensured satisfaction and reverence
- Assisted with inventory counts and stocking merchandise
Education
Bachelor of Science - Psychology
Howard University
Washington, DC05-2026
Some College (No Degree) -
Foothill College
Los Altos, CASkills
- Goal-oriented
- Leadership
- Interpersonal Communication
- Adaptability
- Growth Mindset
- Attentive to company goals and needs of others
References
References available upon request.
Timeline
VC Sales Development Intern
Carta
05.2023 - 08.2023
Customer Service
Nordstrom
06.2021 - Current
Team Leader
Jamba
10.2018 - 06.2021
Bachelor of Science - Psychology
Howard University
Some College (No Degree) -
Foothill College
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