Artis Holt
Glen Burnie
Summary
Dynamic Assistant Manager with a proven track record at Family Dollar, excelling in service excellence and cash management. Enhanced customer satisfaction through effective problem-solving and team engagement, while achieving top performance in financial accuracy. Skilled in training and mentorship, fostering a motivated workforce to drive operational success.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Family Dollar
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Stocker
Walmart
06.2024 - 08.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Sales Representative
Daz and Co (AT&T)
10.2022 - 02.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through in person iteractions, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Education
High School Diploma -
Old Mill High School
600 Patriot Ln, Millersville, MD, 2110806-2021
Skills
- Service Excellence
- Cash Management
- Effective Team Leadership
- Effective Decision-Making
- Coordinated Task Assignment
- Team Engagement
- Customer Interaction
- Effective Time Management
- Effective Solution Development
- Training and Mentorship
- Effective Problem Solving
- Store Operations
Timeline
Stocker
Walmart
06.2024 - 08.2024
Assistant Manager
Family Dollar
02.2024 - Current
Sales Representative
Daz and Co (AT&T)
10.2022 - 02.2024
High School Diploma -
Old Mill High School
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