ARUNVIR SEKHON
Middle River
Summary
Motivated IT Support professional with a strong work ethic and adaptability. Proficient in Windows systems, workstation setup, peripheral configuration, Microsoft 365, coding, and customer support. Strong background in problem-solving, team collaboration, and multitasking, eager to apply skills to real-world challenges.
Overview
8
8
years of professional experience
Work History
Computer Support Specialist
CarNation
Aberdeen
03.2022 - 02.2025
- Provided Tier 1 and Tier 2 technical support for Windows-based systems, minimizing downtime and maintaining daily operations.
- Installed, configured, and maintained workstations, printers, scanners, and peripheral devices for staff.
- Managed user accounts, password resets, and access permissions through Active Directory and Microsoft 365.
- Assisted employees with troubleshooting technical issues while delivering strong customer service and communication.
- Performed system updates, hardware installations, and routine maintenance to enhance system performance, reliability, and security.
Manager/Tech Support Assistant
Subway
Baltimore
04.2017 - 09.2020
- Opened and closed, ensuring daily operations ran smoothly and securely.
- Managed cash register, handled transactions, and provided excellent customer service.
- Prepared food while maintaining food safety and quality standards.
- Refilled and tracked inventory, and supported overall store organization.
- Maintained a clean and organized sales floor throughout each shift through store recovery and upkeep.
- Provided basic technical support for store systems and equipment, troubleshooting POS/register issues, resolving minor technical problems, and assisting staff with technology when needed.
- Provided hands-on training and support to new employees, helping them quickly adapt to job responsibilities.
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
University of Maryland, Baltimore County
05-2025
ASSOCIATE OF SCIENCE - COMPUTER SCIENCE
Community College of Baltimore County
05-2021
High School Diploma -
Patapsco High School & Sollers Point Tech
05-2019
Skills
- Java
- C
- C
- Python
- HTML
- Linux
- Jira
- Scheme
- ServiceNOW
- Adaptability and Flexibility
- Problem-solving
- Goal oriented
- Incident management
- Issue resolution
- Desktop support
- Technical troubleshooting
- Incident responses
- Remote support
Projects
Reel Ratings - A website I co-created as a school project, a movie rating site where users rate movies and were able to search for reviews.
Home Lab:
- Built and configured a Windows-based home lab environment using virtual machines.
- Configured shared folders, remote access, and basic network settings for multiple virtual systems.
- Simulated troubleshooting scenarios involving networking, software installation, and system configuration.
Languages
- Punjabi
- Hindi
- Urdu
- Spanish
- English
Timeline
Computer Support Specialist
CarNation
03.2022 - 02.2025
Manager/Tech Support Assistant
Subway
04.2017 - 09.2020
BACHELOR OF SCIENCE - COMPUTER SCIENCE
University of Maryland, Baltimore County
ASSOCIATE OF SCIENCE - COMPUTER SCIENCE
Community College of Baltimore County
High School Diploma -
Patapsco High School & Sollers Point Tech