Aryssa Jay A. Wilkerson
Silver Spring
Summary
Personable and reliable with a knack for creating positive customer experiences. Possesses strong communication skills and solid understanding of customer service principles, including problem-solving and conflict resolution. Aims to enhance guest satisfaction and contribute to welcoming environment.
Overview
6
6
years of professional experience
Work History
Guest Services Associate
IPic Theaters
06.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Assisted guests with variety of services , including providing alcoholic beverages.
Candy Maker/Retail seller /Packing/Inventory
The Original Velatis Caramels
09.2018 - Current
- I excel in handling store items such as chocolate, aiding in the packing of orders for shipment, delivering exceptional customer service, and assisting in the production of caramels
- Ensure backstock inventory of any depleted items
- At the end of each day, reconcile the cash register to ensure all sales transactions are accurately recorded and accounted for, leaving no discrepancies
- Ensured safety compliance by enforcing workplace guidelines and conducting regular safety audits within the facility.
- Collaborated with marketing team to create promotional materials for seasonal products, resulting in higher sales revenue.
Retail/On floor Sales Associate/Cashier
Bed,Bath,and Beyond
09.2020 - 08.2022
- Deliver exceptional customer service by actively engaging with customers on the sales floor, assisting them in locating desired items
- In the event of unavailability, promptly place online orders or check inventory in the warehouse to fulfill customer needs
- During peak holiday periods, I operated as a cashier, while during non-peak times, I undertook responsibilities including restocking shelves and maintaining cleanliness throughout the day, ensuring a tidy store environment at all times
- Assisted in setting up store displays, particularly when introducing new products that required promotional showcasing
- Additionally, I am proficient in accessing high shelves using an 8-foot ladder to retrieve products as needed
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School diploma -
Northwood HighSchool
Silver Spring, MD06.2018
Skills
- Attentive listener
- Excellent verbal and written communication skills
- Exceptional attention to detail
- Demonstrated creativity
- Strong problem-solving abilities
- Outstanding collaboration and teamwork capabilities
- Consistent demonstration of a strong work ethic
- Effective time management
- Multi-tasking strength
Awards
- High school Diploma
- Certificate of Merit
- Honor Roll
Timeline
Guest Services Associate
IPic Theaters
06.2024 - Current
Retail/On floor Sales Associate/Cashier
Bed,Bath,and Beyond
09.2020 - 08.2022
Candy Maker/Retail seller /Packing/Inventory
The Original Velatis Caramels
09.2018 - Current
High School diploma -
Northwood HighSchool
Similar Profiles
Kateryna KoshelevychKateryna Koshelevych
Theater Server at IPic TheatersTheater Server at IPic Theaters
Andy PetittonAndy Petitton
Server at IPic TheatersServer at IPic Theaters
Sebastian QuirogaSebastian Quiroga
Server Assistant at IPic TheatersServer Assistant at IPic Theaters