Asa Alisha
Hyattsville
Summary
Experienced in customer service, coaching, and contact center operations, with a solid background in call center environments. Recognized for inspiring teams to achieve exceptional performance and meet targets. Proficient in assessing customer interactions and offering constructive feedback to enhance service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Part-time Concierge
NFC Management
06.2024 - Current
- Maintain updated knowledge of assets specific to the company’s needs.
- Greet guests and confirm reservations.
- Provide excellent customer service and attention to detail.
- Maintain positive ongoing relationships.
- Maintain high ethical standards and professionalism.
- Multitask and prioritize as necessary to meet customer needs.
- Represent the company with integrity and dedication.
- Oversee employee engagement with clients and ensure they produce effective outcomes and solutions for customer satisfaction
- Managed daily operations with on site staff to give effective customer service.
Building Maintenance Supervisor
Jbg Smith
06.2023 - Current
- Supervises and plans work schedules; selects, trains and monitors work performance of assigned personnel; performance appraisals for personnel in assigned division.
- Schedules and conducts training and safety meetings for assigned personnel.
- Supervises and manages janitorial services, maintenance, repair, cleaning, and replacement of City facilities and fleet equipment/inventory by insuring a clean and safe facilities.
- Performs a variety of operational safety tests and adjusts operating equipment and implement methods to ensure compliance with local, state, and federal requirements.
- Determines and recommends equipment, materials, safety needs, devices, and/or equipment for assigned operation, maintenance, and improvement projects.
- Inspects and evaluates work in progress and upon completion.
- Reads and interprets maps, diagrams, schematics, contracts, and work orders.
- Troubleshoots and diagnoses problems and plans and implements efficient and effective solutions
- Supervises, and directs a variety of light and heavy equipment including, but not limited to, tractors, dump trucks, backhoes, forklifts, and bucket trucks.
- Oversees and supervises various activities, including painting and repair of both interior and exterior of City buildings.
- Coordinates the use of equipment and procurement of materials for assigned jobs.
- Plans review of upcoming City projects, works with City staff and contractors throughout
- projects.
- Oversees contractors performing work on City facilities.
- Supervises building repair and maintenance tasks, including general carpentry work, painting, concrete, welding, plumbing, and building electrical systems.
- Provides timely and responsive actions to internal/external customer questions, concerns complaints, and claims related to City buildings/facilities.
Electrical Apprentice
Helix Electric
05.2021 - 04.2023
- Implemented effective project design and customary wiring processes for safety satisfaction
- Monitored the team to ensure deadlines were consistently met for project outcomes
- Detailed consistent and ongoing related feedback to magnify work performance and employee satisfaction
Electrical Apprentice
Power Design Inc.
11.2016 - 04.2020
- Distributed and completed electrical wiring and for residential and commercial spaces in the DMV area, both high voltage and low voltage; ranging from multifamily dwellings to low voltage data systems
- Increased familiarity with various electrical tools to increase overall project productivity and overall employee performance as it pertains to the entire team
- Planned for the efficient execution of projects through acquiring necessary materials and effective collaboration with colleagues
- Led major projects with Superintendent guidance through 1:1 meeting and follow up
Direct Support Professional
Creative Options Inc.
09.2012 - 03.2013
- Responsible for creating and implementing a daily plan of action to aid adults with special needs maneuver in the community
- Increased and maintained pre-vocational development of primary adult functioning through monitoring and tracking of individual goals
- Led and participated in group meetings with intentional growth outcomes for the participants, community and organization
Education
High School Diploma -
Spingarn Stay High School
Washington, DC06.2010
Skills
- Fieldwire
- Bluebeam Software
- PlanGrid
- ProCore
- Leica iCon Total Stations
- Capturing
- Editing
- Printing
- Organized
- Lead team meetings
- Effective communication
Licensures And Certifications
- Adult CPR & AED; First Aid, National Safety Council, 04/17
- 10-hour Construction Safety and Health, Occupational Safety and Health Administration, 11/17
- Forklift Operator Training, Sunbelt, 12/17
- Aerial Work Platform Operator Training, Sunbelt, 12/17
- Registered Flagger, American Traffic Safety Services Association, 12/17
Certification
- Electrician Journeyman
Timeline
Part-time Concierge
NFC Management
06.2024 - Current
Building Maintenance Supervisor
Jbg Smith
06.2023 - Current
Electrical Apprentice
Helix Electric
05.2021 - 04.2023
Electrical Apprentice
Power Design Inc.
11.2016 - 04.2020
Direct Support Professional
Creative Options Inc.
09.2012 - 03.2013
High School Diploma -
Spingarn Stay High School
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