Juan Valverde
Upper Marlboro
Summary
Dynamic IT professional with a proven track record at PGCC, excelling in network troubleshooting and problem-solving. Successfully enhanced system functionality through effective software and hardware configurations. As a Service Manager at Chipotle Grill, optimized operations and elevated customer satisfaction by implementing efficient workflows and training staff, ensuring a safe and productive environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Information Technology
PGCC
- Diagnosed and resolved technical issues to maintain system functionality.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
Service Manager
Chipotle Grill
08.2021 - Current
- Managed daily operations to ensure exceptional customer service and satisfaction.
- Implemented efficient workflows, reducing wait times during peak hours.
- Developed staff schedules to optimize labor costs and enhance productivity.
- Conducted regular inventory assessments to maintain optimal stock levels.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
Associate of Science - Information Technology
Prince George's Community College
Upper Marlboro, MD03-2023
Skills
- Network troubleshooting
- Problem-solving
- Customer service expert
- Device installation
- LAN/WAN
- Computer skills
- Layer-2/3 protocols
- Networking and routing protocol expertise
- Knowledge using Cisco switching
- IP address structure
- Wireless networks troubleshooting
- Voice over IP solutions
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved with network issues which led to a positive result
- Data analysis, experimental design, lab safety, troubleshooting, record-keeping, time management, and meticulousnes.
- I created a small network home lab using physical and virtual machine.
Certification
Network Systems Administrator
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Service Manager
Chipotle Grill
08.2021 - Current
Information Technology
PGCC
Associate of Science - Information Technology
Prince George's Community College