Ashanti Watkins
Lexington Park
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
PNC
Bank Tellers
Leonardtown
03.2024 - Current
- Setting appointments for customer.
- Daily phone calls, reaching out to customers.
- Counting money.
- Providing excellent customer service to make the customer feel comfortable.
Lowe’s
Fullfillment associate
California
04.2023 - Current
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Supervisor
Lasership
Hyattsville
04.2021 - 08.2022
- As freight coordinator, I was task with scanning packages, checking the accuracy of delivery, manually sorting all incoming package.
- I also was responsible for training new employees that was placed in my section to work.
- As drives arrived to pick up there package for daily distribution, I was task with the coordination to ensure the correct packages went on the right truck.
Owner/Manager
Watkins HVAC, LLC
Chesapeake Beach
10.2020 - 12.2020
- As a member of the Administrator Support Team, I was task with the project of reorganizing the filing system, which included placing all contracts in alphabetical and numerical order, answering incoming calls and providing a daily update of my work to help meet the organizations project deadline.
Camp Director
Camp Discovery
Lanham
06.2015 - 08.2018
- Company Overview: Mt. Calvary Baptist Church
- As a Childcare Aid I was task with office administrative duties that included, answering the telephone, computer input on children's health information, making copies and distribution of mail.
- I was also responsible for the safety and accountability of the children when they had recess and arts and crafts.
- My end of the day responsibilities was to make sure all parents signed their child out, by verifying their picture ID.
- Mt. Calvary Baptist Church
Education
High School Diploma -
Central High School
Capitol Heights, MD08-2020
Skills
- Microsoft Office
- Internet
- Xerox Machine
- Fax Machine
- Electronic Scanning
- Customer service
- Appointment scheduling
- Database management
- Package coordination
- Employee training
- Time management
- Safety compliance
- Cross-functional collaboration
- Attention to detail
- Data entry
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking
- Communication
- Flexible and adaptable
- Active listening
Timeline
PNC
Bank Tellers
03.2024 - Current
Lowe’s
Fullfillment associate
04.2023 - Current
Supervisor
Lasership
04.2021 - 08.2022
Owner/Manager
Watkins HVAC, LLC
10.2020 - 12.2020
Camp Director
Camp Discovery
06.2015 - 08.2018
High School Diploma -
Central High School