Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashleigh Bellflower

Frederick

Summary

Results-driven Account Manager with over 3 years of experience building and maintaining strong client relationships, managing multi-million-dollar portfolios, and driving revenue growth. Adept at developing strategic account plans, coordinating cross-functional teams, and delivering tailored solutions that exceed client expectations. Proven ability to identify opportunities, resolve challenges proactively, and contribute to client retention and satisfaction. Strong communicator with a customer-first mindset and a track record of meeting or exceeding KPIs in fast-paced, competitive environments.

Overview

16
16
years of professional experience

Work History

Account Manager

Carey International
06.2022 - 07.2025
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Managed over 100 accounts by reviewing and mitigating discrepancies and collaborating with account holders.

Sales Lead Keyholder

Lane Bryant
02.2024 - 06.2025
  • Led team to achieve sales targets through effective training and mentoring of staff.
  • Managed inventory levels and ensured stock availability for optimal customer service.
  • Developed and implemented visual merchandising strategies to enhance product visibility.
  • Analyzed sales data to identify trends and inform strategic decision-making processes.
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Fostered strong customer relationships by addressing inquiries and resolving issues efficiently.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.

Inventory Analyst

Wolters Kluwer Legal And Regulatory
10.2017 - 06.2022
  • Measured and forecasted item-level sales patterns for assigned categories to ensure optimum inventory levels, turns, and gross margin targets are being achieved through effective inventory planning and open-to-buy management.
  • Evaluated supply chain process to identify opportunities for cost reductions.
  • Managed open purchase orders with vendors to ensure timely delivery of products and resolution of Accounts Payable-related issues.
  • Used analytical models and mathematical analysis to create and maintain key performance metrics.
  • Studied movement of goods to identify gaps inefficiency and other areas needing improvement.
  • Conducted research to address shipping errors and packaging mistakes.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Utilized pivot tables
  • Captured and recorded data through Excel

Customer Service Represenative

Wolters Kluwer Legal And Regulatory
04.2016 - 10.2017
  • Provided primary customer support to internal and external customers in afast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Responded to customer requests for products, services, and company information.
  • Entered customer interaction details in SAP and Vista to track requests, document problems, and record solutions offered.
  • Communicated with vendors regarding back order availability, future inventory, and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered over 100 customer telephone calls daily and promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed email communications from customers

Facilitator

Way Station Inc.
02.2013 - 04.2016
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
  • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
  • Obtained client medical history, including medication information, symptoms, and allergies. Implemented care and efficiency improvements to support and enhance office operations.
  • Oriented and trained new staff on proper procedures and policies.

Sales Representative

Sally Beauty Supply
01.2010 - 07.2013
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Generated brand awareness and positive product impressions to increase sales.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

Bachelor of Science - Accounting

University of Maryland Global Campus
Adelphi, Maryland

Associate of Science - Business Administration

Frederick Community College
Frederick, MD

Skills

  • Collaboration
  • Conflict Resolution
  • Vendor Management
  • ERP Systems- SAP and Vista
  • Inventory Management
  • Supply Chain Experience
  • Data analysis
  • Account Development
  • CRM Software (Salesforce and Hubspot)
  • Account management
  • New account creation
  • Vendor management

Timeline

Sales Lead Keyholder

Lane Bryant
02.2024 - 06.2025

Account Manager

Carey International
06.2022 - 07.2025

Inventory Analyst

Wolters Kluwer Legal And Regulatory
10.2017 - 06.2022

Customer Service Represenative

Wolters Kluwer Legal And Regulatory
04.2016 - 10.2017

Facilitator

Way Station Inc.
02.2013 - 04.2016

Sales Representative

Sally Beauty Supply
01.2010 - 07.2013

Bachelor of Science - Accounting

University of Maryland Global Campus

Associate of Science - Business Administration

Frederick Community College

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Ashleigh Bellflower