Ashley Adell

Technical Expertise:

• Resolved technical issues with OpenTable to increase efficiency and optimize seating capacity
• Implemented TripleSeat to streamline private dining reservation process, enhancing booking efficiency
• Managed scheduling and updates for all FOH employees using HotSchedules, ensuring weekly schedules were posted every Thursday
• Improved onboarding experience for new hires, creating comprehensive orientation program through Wisetail, confirmed I9 documents and personal information in Paycom, and set them up in HotSchedules
• Ensured all FOH employees completed weekly modules in Wisetail and updated Paycom information as needed
• Input multiple weekly invoices in QuickBooks and manage refunds for guests through Paygistics
• Modified menu items on Copper Canyon website to match guest needs and improve user-friendliness
• Updated Micros POS menu to ensure servers had necessary options to properly ring in guest orders with modifications

Customer Relationship Management:

• Reviewed liquor vendor accounts and identified opportunities to increase bar sales through strategic product placements and promotions
• Managed quality assurance and quality control (QAQC) regarding restaurant’s floor etiquette, inventory, and supplies, enhancing overall customer experience
• Conducted regular conference calls with Company’s Director of Operations and associate staff to discuss restaurant conditions and implement improvements
• Collaborated closely with head chef to manage daily food features, efficiently handling average of 360 plates and 150 to-go orders per shift
• Redesigned restaurant-specific cocktail book, incorporating new recipes approved by senior management to enhance customer satisfaction and engagement.

• As part of a dedicated bartending team, consistently executed sales ranging from $2,500 to $3,500 per shift
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Minimized spillage and over-pouring to help manage waste reduction, ensuring cost-effective inventory management
• Maintained over 15 repeat customers who visited on a 2-3 day basis each week, demonstrating exceptional relationship-building skills and customer loyalty
• Efficiently handled orders during peak periods, maximizing service efficiency and customer satisfaction
• Memorized regular customers' preferred drinks and names, providing personalized, high-end service that fostered strong customer loyalty.
• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
• Recruited and trained new bartenders and barbacks to help maintain talented team.

• Met monthly sales quotas, managed sales reports, and provided customer service by greeting and directing customers
• Managed approximately 30 incoming calls, emails, and faxes per day from customers
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.