ASHLEY CHASE
Middle River
Summary
Efficient and detail-oriented professional with 10 years of experience spanning B2B customer support and retail inventory control. Skilled in resolving customer and vendor issues via phone, email, and chat while maintaining strong business relationships and meeting SLA targets. Proven track record managing daily inventory operations, supervising teams of up to 10, and driving accuracy across orders, shipments, and records. Seeking to leverage combined customer support and operations expertise in a dynamic call center role.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
B2B Customer Support Agent
Wayfair
Remote
09.2024 - 06.2026
- Provide customer support to business clients via phone, email, and chat
- Process orders, returns, exchanges, and service requests accurately
- Resolve customer issues while maintaining strong business relationships
- Coordinate with sales, logistics, billing, and warehouse teams to ensure timely order fulfillment
- Investigate and resolve billing discrepancies, shipping issues, and product concerns
- Document all interactions in a CRM system and consistently meet SLA and satisfaction goals
- Collaborated with cross-functional teams to streamline support processes and enhance customer satisfaction.
- Trained new team members on systems and best practices, fostering a collaborative learning environment.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Developed and maintained strong relationships with key B2B clients to drive sales growth.
Off Desk Inventory Control
The Container Store
Aberdeen, MD
01.2021 - 09.2024
- Managed daily inventory operations to maintain accurate stock levels and support efficient warehouse operations
- Monitored transactions, investigated discrepancies, and implemented corrective actions to improve accuracy
- Conducted cycle counts and physical inventories using a Warehouse Management System (WMS) and Excel
- Supervised inventory control staff, assigned daily tasks, and trained employees on processes and procedures
- Partnered with purchasing, receiving, shipping, and customer service teams to ensure inventory availability
Inbound Coordinator
The Container Store
Aberdeen, MD
10.2016 - 01.2021
- Received and processed incoming deliveries, scheduling inbound appointments and dock availability
- Verified shipment paperwork and inspected incoming shipments for damage, shortages, or discrepancies
- Entered receiving information into WMS/ERP systems and maintained accurate documentation
- Communicated with drivers, vendors, and warehouse staff to resolve delivery schedules and issues
- Followed OSHA safety standards while coordinating safe, efficient freight handling
Education
Upper Secondary Education -
The Community College of Baltimore County
Medical Assisting Certificate - undefined
American Career In
Baltimore, MD06-2014
Skills
- B2B Customer Support
- Chat, Phone & Email Support
- Order Processing & Returns
- CRM & Data Entry
- Billing Discrepancy Resolution
- Warehouse Management Systems (WMS)
- Inventory Control & Cycle Counts
- Team Supervision & Training
- Vendor & Carrier Coordination
- Problem Solving
- Time Management
- Microsoft Word & Excel
- Shipping and receiving
- Data management
- Complaint handling
- Inbound call answering
- Teamwork and collaboration
Certification
Driver's License
Timeline
B2B Customer Support Agent
Wayfair
09.2024 - 06.2026
Off Desk Inventory Control
The Container Store
01.2021 - 09.2024
Inbound Coordinator
The Container Store
10.2016 - 01.2021
Medical Assisting Certificate - undefined
American Career In
Upper Secondary Education -
The Community College of Baltimore County