Ashley Coston
Baltimore
Summary
Accomplished Director of Senior Services at Baltimore City Health Department, adept in strategic planning and people management. Excelled in fostering team collaboration, enhancing operational efficiency, and achieving significant improvements in employee engagement and project management. Skilled in budget management and staff development, with a proven track record of innovative problem-solving and effective stakeholder communication.
Overview
8
8
years of professional experience
Work History
Director of Senior Services
Baltimore City Health Department
2023.01 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Grants Program Director
The Housing Authority of Baltimore City
2016.03 - 2023.01
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Established strong partnerships with internal and external stakeholders for collaborative problem- solving.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
Education
Master of Science - Nonprofit Management
University of Maryland - Baltimore County
Baltimore, MD05.2025
Bachelor of Science - Political Science
Morgan State University
Baltimore, MD05.2014
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Staff Management
- Organizational Development
- Budget Management
- Staff Development
- Issues Resolution
- Contract and Vendor Management
- Hiring and Retention
Timeline
Director of Senior Services
Baltimore City Health Department
2023.01 - Current
Grants Program Director
The Housing Authority of Baltimore City
2016.03 - 2023.01
Master of Science - Nonprofit Management
University of Maryland - Baltimore County
Bachelor of Science - Political Science
Morgan State University
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