Ashley Gramajo
Gaithersburg
Summary
Experienced professional seeking a position that offers responsibility, self-improvement, and collaborative teamwork to provide support and guidance to individuals in distress. Possessing strong communication and management skills, I am eager to empower others and lead with confidence, compassion, and dedication. Seeking to expand my experience and utilize my training and skills to deliver quality service in any required location.
Overview
12
12
years of professional experience
Work History
Office Manager
Prolific Multi-Services
05.2019 - Current
- Oversee and support all administrative duties in the office and ensure that the office is operating smoothly including working field employees
- Supervising, mentoring, training staff
- Handle correspondence, complaints and inquiries
- Coordinated schedules, office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Prepared letters, presentations and reports and proposals as needed while maintaining records
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Licensed Insurance Agent
PRI
10.2016 - 02.2019
- Consulted with clients and prospective clients to assess insurance needs, budget, financial planning goals, and other relevant details
- Assisted with long-term planning and with completion of application and other necessary paperwork
- Obtained underwriting approval and maintained contact with clients throughout and after the process
- Calculated quotes and educated potential clients on insurance options.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Medical Assistant
Child Cardiology Associates & Advance Cardiology care
06.2013 - 10.2017
- Assisted physicians in all departments necessary, including but not limited to data entry, vitals including blood pressures, ekgs, echo prep, stress test prep, cleaning and maintenance of all areas
- Interpretation
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Graduate Certificate - Medical Assistant
Medtech College
Silver Spring, MD11-2013
GED -
Identity
Takoma Park, MD01-2011
Skills
- Strong interpersonal and communication skills
- Intervention and conflict resolution
- Knowledge of HIPA
- Ability to remain calm and composed in high-pressure situations
- Bilingual
- Office administration & Project management
- Record keeping & Schedule coordination
- Remote work Experience
- Sympathetic, Empathetic and resourceful
- Active listening & emotional support
- Communication and stress management strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Prolific Multi-Services
05.2019 - Current
Licensed Insurance Agent
PRI
10.2016 - 02.2019
Medical Assistant
Child Cardiology Associates & Advance Cardiology care
06.2013 - 10.2017
Graduate Certificate - Medical Assistant
Medtech College
GED -
Identity
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