Ashley Haberkam
Baltimore
Summary
- Professional hospitality manager with strong background in bartending and team leadership. Adept at fostering collaborative environments, ensuring smooth operations, and adapting to shifting demands. Skilled in inventory management, customer service, and conflict resolution. Known for reliability, effective communication, and results-driven approach.
- Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
11
11
years of professional experience
Work History
Bartender
Outback Steakhouse
06.2025 - Current
- Prepared and served beverages, maintaining quality standards and customer satisfaction.
- Operated bar equipment and tools, ensuring compliance with safety regulations.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Developed knowledge of drink recipes, enhancing customer experience through recommendations.
- Trained new bartenders on operational procedures and customer service techniques.
- Implemented efficient workflow strategies, improving overall bar service speed and accuracy.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cashier/Digital Shopper
Walmart
11.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure safety compliance.
- Collaborated with team members to streamline checkout processes during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Server
Longhorn Steakhouse
03.2022 - 10.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of the dining area, adhering to health standards.
- Processed payments efficiently while handling cash and credit transactions accurately.
- Assisted in training new servers on menu knowledge and service protocols.
- Handled guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Contributed to team goals by actively participating in pre-shift meetings and discussions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender Shift Manager
Texas Roadhouse
05.2015 - 03.2022
- Oversaw daily bar operations, ensuring consistent service quality and adherence to safety standards.
- Trained and mentored new bartenders on drink preparation and customer service techniques.
- Managed inventory levels, including ordering supplies and tracking usage for cost control.
- Developed and implemented efficient workflow processes to enhance team productivity during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
No Degree - Medical Assistance
Allstate Career
High School Diploma - Accounting And Finance
Dundalk High SchooS
05.2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Patience and tolerance
- Complex Problem-solving
Timeline
Bartender
Outback Steakhouse
06.2025 - Current
Cashier/Digital Shopper
Walmart
11.2024 - Current
Server
Longhorn Steakhouse
03.2022 - 10.2024
Bartender Shift Manager
Texas Roadhouse
05.2015 - 03.2022
No Degree - Medical Assistance
Allstate Career
High School Diploma - Accounting And Finance
Dundalk High SchooS