Ashley Jones
Havre De Grace,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives.
Overview
10
10
years of professional experience
Work History
Patient Management Coordinator
MSI Integrative Healthcare
10.2024 - Current
- Managed multiple high-priority projects simultaneously with a keen eye for detail ensuring deadlines were met without compromising quality standards.
- Improved team productivity by promoting collaboration, training opportunities, and ongoing communication.
- Optimized workflows to drive increased efficiency across all departments by analyzing processes and recommending improvements.
- Increased overall efficiency with meticulous organization, scheduling, and resource allocation.
- Achieved project milestones on time and within budget through diligent planning, monitoring progress, and managing resources effectively.
- Delivered top-notch results consistently by aligning objectives with organizational goals, setting clear expectations, and measuring performance regularly.
Correctional Officer
Harford County Sheriff's Office
03.2024 - 10.2024
- Enforcing prison regulations with persuasive effectiveness
- Promoting a collaborative environment among staff
- Displaying enthusiasm in performing duties
- Utilizing innovative techniques for inmate management
- Producing results-oriented strategies for conflict de-escalation
- Optimize operational efficiency, reducing incident response times
- Implement new surveillance methods to monitor inmate activities more effectively
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Correctional Officer
Chester County Prison
10.2022 - 03.2024
- Managed security operations at Chester County Prison
- Maintained order and discipline among inmates
- Implemented innovative security protocols
- Reduced inmate incidents
- Streamlined security measures, enhancing operational efficiency
- Conducted thorough inspections to uphold facility standards
- Provided training to new guards, improving team competence
Assistant Manager
The Tile Shop
04.2019 - 10.2022
- Managed daily operations at The Tile Shop
- Cultivated a collaborative team environment
- Implemented innovative sales strategies
- Boosted store revenue by leading a high-performing sales team
- Mastered inventory management, reducing waste and improving supply chain efficiency
- Mentored junior staff, fostering a culture of growth and excellence
- Elevated store performance by optimizing team productivity and sales tactics
Appointment Setter
Jones Junction
12.2017 - 04.2019
- Scheduled appointments effectively for Jones Junction from Dec 2017 to Apr 2019
- Maximized team efficiency by managing and updating the appointment calendar
- Utilized advanced communication skills to liaise with clients and staff
- Solved scheduling conflicts and ensured smooth operations
- Boosted customer satisfaction through timely and accurate appointment setting
- Trained peers in customer service excellence, uplifting team capabilities
Delivery Driver
Mr. Y's Pizza and Fries
01.2016 - 12.2017
- Ensured accurate and prompt delivery of orders, enhancing customer experience
- Performed regular vehicle maintenance, reducing unexpected breakdowns
- Adhered to company's delivery policies and procedures
- Resolved delivery-related issues swiftly, maintaining high service standards
- Monitored delivery times and conditions, ensuring product quality upon arrival
- Trained new staff on delivery protocols, improving team performance and compliance
Waitress
Applebees
01.2015 - 12.2016
- Demonstrated excellent multitasking skills
- Displayed strong interpersonal communication
- Proactively identified and addressed customer needs
- Enhanced overall dining experience
- Eagerly engaged with guests to ensure memorable service interactions
- Maintained high accuracy in order processing, minimizing errors
- Adopted new service techniques to modernize the customer experience
- Rigorously monitored dining area to uphold superior cleanliness and organization
Education
Harford Community College -
Harford Community College
Churchville, Maryland02.2017
GED -
Overlea High School
Rosedale, Maryland07.2012
Skills
- Leadership
- Communication skills
- Time management
- Attention to detail
- Adaptability
- Critical thinking
- Customer relations
- Effective communication
- Customer service management
- Phone and email etiquette
- Documentation and recordkeeping
Timeline
Patient Management Coordinator
MSI Integrative Healthcare
10.2024 - Current
Correctional Officer
Harford County Sheriff's Office
03.2024 - 10.2024
Correctional Officer
Chester County Prison
10.2022 - 03.2024
Assistant Manager
The Tile Shop
04.2019 - 10.2022
Appointment Setter
Jones Junction
12.2017 - 04.2019
Delivery Driver
Mr. Y's Pizza and Fries
01.2016 - 12.2017
Waitress
Applebees
01.2015 - 12.2016
GED -
Overlea High School
Harford Community College -
Harford Community College
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