Ashley Joyner
Chesapeake Beach
Summary
Knowledgeable & Hardworking Quality-focused Medical Scribe/transcriptionist successful at operating in fast-paced, high-volume Clinic. Skilled in accurate and timely medical charting and documentation. Exceptional at translating verbal information to written form to record patient medical history and treatment. Self-motivated and talented at organization and time management. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
3
3
years of professional experience
Work History
Certified Ophthalmic Scribe
Maryland Eye Associates
04.2025 - Current
- Documented patient histories and examination findings efficiently during ophthalmic consultations.
- Assisted ophthalmologists by accurately transcribing medical notes and treatment plans.
- Maintained organized electronic health records, ensuring timely updates and accessibility.
- Collaborated with healthcare team to streamline patient workflow and improve office efficiency.
- Served as a valuable resource for new staff members, providing training and mentorship in ophthalmic scribe duties and responsibilities.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Accompanied physicians through day in fast-paced, stressful environments.
- Implemented process improvements that enhanced data accuracy in patient records management.
- Facilitated communication between patients and providers to clarify treatment instructions and follow-ups.
- Monitored compliance with HIPAA regulations while handling sensitive patient information securely.
- Provided exceptional administrative support to ophthalmologists, managing correspondence, phone calls, and other tasks as needed.
- Continually expanded professional knowledge by attending relevant training sessions and staying current on industry advancements.
- Ensured accuracy in billing processes, diligently verifying insurance coverage, and obtaining necessary authorizations for procedures.
- Demonstrated exceptional multitasking abilities by simultaneously handling patient care, documentation, and administrative tasks.
- Maintained a high standard of professionalism, consistently exhibiting excellent organizational skills and attention to detail in all aspects of the role.
- Aided in surgical preparation, gathering necessary instruments and equipment for efficient use during ocular procedures.
- Contributed to a positive patient experience, providing compassionate assistance during eye examinations and answering questions as needed.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in diagnostic testing using optical coherence tomography (OCT) and visual field analyzers.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Assisted in maintaining accurate electronic health records using EMR systems.
Paraoptometric Technician
Severna Park Eye Care
08.2023 - 04.2025
- Educated patients on contact lens care, maintenance and proper handling and use to minimize errors or eye injury.
- Documented results of tests, reported patient symptoms and concerns and input optometrist notes in computer system.
- Completed pre-tests and specialized assessments to prepare patients for optometrists' examinations.
- Answered phones and assisted in-office patients with setting appointments, filling out paperwork and other common administrative questions.
- Handled patient and other correspondences, including detailed reports to meet organizational expectations.
- Measured anatomic and functional aspects of patients' eyes and surrounding tissue.
- Processed prescription refill requests for patients.
- Troubleshot medical equipment breakdowns to restore to proper functionality.
- Educated patients about preventive eye care measures to maintain good vision health.
- Conducted pre testing for comprehensive eye exams/emergency medicals, Myopia Control, Atropine, Ortho K and Dry eye to ensure proper route of treatment plans.
- Collected patient histories as well as medical and medication history noting any significant changes in vision or health
- Performed diagnostic tests such as OCT, visual field testing, and retinal imaging.
- Measured visual acuity, including near and distant vision, for glasses prescriptions.
- Calibrated ophthalmic equipment to ensure accurate diagnostic results.
- Prepared examination rooms ensuring a clean and safe environment for each patient.
- Ordered supplies and maintained inventory of clinical materials and equipment.
- Provided pre-and post-operative care instructions and referrals to patients undergoing surgery.
- Coordinated smooth check-in and check-out procedures for busy office with 250+ regular daily patients.
- Administered eye medications as prescribed by the optometrist.
- Scheduled patient appointments and managed follow-up care instructions.
- Collected co-payments, processed insurance benefits and resolved difficulties to keep business books accurate and current.
- Recorded and documented patients' medical history, symptoms, and vision testing results.
- Followed data and patient confidentiality protocols in compliance with HIPAA regulations.
- Cleaned and sterilized ophthalmic equipment and instruments between each patient.
- Delivered personalized customer service support and assistance to patients and staff members.
Pharmacy Technician
Professional Pharmacy Group - Arnold Pharmacy
05.2023 - 04.2024
- Filled prescriptions by retrieving, counting and dispensing pharmaceuticals.
- Adhered to company policy regarding good faith dispensing during prescription dispensing activities.
- Helped pharmacy department with inventory processes to provide smooth customer experiences.
- Labeled, stocked and inventoried incoming merchandise.
- Interpreted digital and physical prescription notes to prepare medications.
- Made telephone calls to physicians, customers and insurance providers.
- Verified customer information with prescription label.
- Utilized pharmacy systems to enter patient and drug information.
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty.
- Resolved customer issues and answered questions to deliver positive customer experience.
- Rotated inventory for proper date management.
- Participated in ongoing training to maintain high standard of clinical knowledge.
- Reported prescription errors to pharmacists in line with company policies and procedures.
- Liaised between pharmacists and doctors' offices for prescription verification and adjustments.
- Assisted customers with over-the-counter medication selection based on symptoms.
- Monitored temperature-controlled storage units to ensure medication efficacy.
- Dispensed prescription medication accurately under pharmacist supervision.
- Managed incoming calls, providing information and redirecting queries as necessary.
- Processed insurance claims and addressed customer billing inquiries.
- Maintained clean and organized pharmacy workspace to ensure safety and efficiency.
- Implemented medication disposal programs to comply with safety regulations.
- Ensured compliance with federal, state, and local pharmacy laws, regulations, and policies.
Education
High School Diploma - English Literature
Lansdowne High School
Baltimore, MD07.2017
Skills
- Patient Care
- Communication skills
- Time management
- Prescription transcription accuracy
- Surgical procedure scheduling
- Eye anatomy
- Medical terminology proficiency
- Prioritization/Organization
- Analytical skills
- Emergency eye care
- Secure drug inventory
- FDA and HIPAA compliance
- Safe chemical handling
- Medical coding expertise
Accomplishments
- CPhT, Certified Pharmacy Technician
- OSC, Opthalmic Scribe Certification
- Heartsaver CPR, AED
Languages
English
AWARDS
Perfect Attendance Awards, 3-5 GPA & Honor Roll Awards
Timeline
Certified Ophthalmic Scribe
Maryland Eye Associates
04.2025 - Current
Paraoptometric Technician
Severna Park Eye Care
08.2023 - 04.2025
Pharmacy Technician
Professional Pharmacy Group - Arnold Pharmacy
05.2023 - 04.2024
High School Diploma - English Literature
Lansdowne High School