Ashley Kelly
North East
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Good Shepherd Catholic School
Perryville, MD
05.2024 - 01.2026
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Streamlined office procedures, enhancing operational efficiency and workflow consistency.
- Prepared and organized reports, presentations, and correspondence to support team objectives.
- Assisted in onboarding new employees by providing training on office systems and protocols.
Call Center Representative
Susquehanna OBGYN & Nurse Midwifery
Havre de Grace, MD
02.2022 - 04.2024
- Manages large volumes of inbound and outbound calls in a timely manner.
- Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party.
- Completes initial registration information for new patients.
- Updates any changes of patient information in computer database and scans updated paperwork into their charts also documenting phone notes if needed.
- Informs patients of share of cost and co-pays for all types of payers. By adding and verifying their coverage of insurance.
- Verifies pharmacy information and other clinical information related to a patient visit.
- Processes patient payments over the phone.
- Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
- Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule.
- Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
- Other duties as assigned by supervisor
Sales Manager
Comfort Inn by Choice Hotels
Aberdeen, MD
12.2021 - 02.2022
- I started out as front desk checking people in and out and making reservations.
- Trained new hires.
- Make the housekeepers room schedules daily.
- Make the staffs weekly schedules.
- Stay and work extra shifts to cover employees.
- Achieve growth and hit sales targets by searching for opportunities and training my staff to search for opportunities.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Present sales, revenue and expenses reports and realistic forecasts to the management team.
- Send emails to staff members and potential guest.
- Organize large groups or parties.
Customer Service Manager (CSM)
Walmart
Aberdeen, MD
01.2020 - 10.2021
- I would ring up peoples purchases and restock the shelves.
- Load and unload the registers open and close the store.
- Give approvals and overrides when needed.
- Enforcing proper customer service policy for the cashiers.
- Handling face to face customer inquiries.
- Investigating any discrepancies and solving customer related issues.
- Issuing refunds or discounts to customers.
- Producing written information for customers.
- Train any new hires.
- Help with escorts of money.
- Handling internal employee conflicts.
Senior Teller
TD Bank
Brooklyn, NY
12.2012 - 07.2018
- Provided legendary Customer Service while processing Customer transactions face to face for a variety of routine to more complex financial transactions.
- Makes quality referrals to appropriate departments.
- Trains and acts as a mentor to new Tellers.
- Assists Head Teller or Assistant Head Teller with daily duties as directed by Management.
- Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits.
- Performs advanced transactions, including foreign exchange; Bank Secrecy Act (BSA), reporting and correcting discrepancies.
- Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs).
- Resolves problems independently, escalating more difficult issues to management.
- Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
- Accountable for ensuring confidential customer information is securely stored throughout the day.
- Understands the importance of and follows Dual Control.
- Ensures compliance with all regulations, policies and procedures such as Bank Secrecy Act and Patriot Act.
Bank Teller
Apple Bank for Savings
Brooklyn, NY
02.2010 - 12.2012
- Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits.
- Performs advanced transactions, including foreign exchange; Bank Secrecy Act (BSA), reporting and correcting discrepancies.
- Trains and acts as a mentor to new Tellers.
- Balances Automated Teller machines (ATMs) and Teller.
- Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
- Accountable for ensuring confidential customer information is securely stored throughout the day.
- Understands the importance of and follows Dual Control.
- Ensures compliance with all regulations, policies and procedures such as Bank Secrecy Act and Patriot Act.
Education
High school diploma - undefined
Franklin D Roosevelt High School
Brooklyn, NY01.2009
Skills
- Medical Records
- Appointment scheduling
- Insurance Verification
- Sales Management
- Organizational skills
- Medical terminology
- Medical office experience
- Typing
- Customer service
- Communication skills
Timeline
Administrative Assistant
Good Shepherd Catholic School
05.2024 - 01.2026
Call Center Representative
Susquehanna OBGYN & Nurse Midwifery
02.2022 - 04.2024
Sales Manager
Comfort Inn by Choice Hotels
12.2021 - 02.2022
Customer Service Manager (CSM)
Walmart
01.2020 - 10.2021
Senior Teller
TD Bank
12.2012 - 07.2018
Bank Teller
Apple Bank for Savings
02.2010 - 12.2012
High school diploma - undefined
Franklin D Roosevelt High School