Ashley Kramer
Abingdon
Summary
Results-driven site manager with a strong background in event organization and team collaboration. Known for effective communication and leadership in creating safe, engaging environments for children and adults. Ready to leverage experience to enhance program outcomes.
Overview
11
11
years of professional experience
Work History
Site Manager
YMCA Before and After School Enrichment Program
Edgewood
09.2021 - 06.2026
- Supervised daily operations of enrichment programs for children.
- Coordinated weekly schedules and activities for staff and children to ensure smooth program operations.
- Ensured compliance with safety regulations and program guidelines consistently.
- Trained and mentored staff on program procedures and child engagement strategies to enhance participant experience.
- Organized events and activities that fostered social skills and teamwork among participants.
Hostess, Carryout, Waitress
Bertuccis Italian Restaurant
Bel Air
02.2018 - 08.2021
- Greeted and seated guests promptly in a welcoming manner.
- Managed waitlist and reservations using restaurant software to optimize guest flow.
- Utilized strong interpersonal skills to enhance customer interactions and satisfaction.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs, ensuring a comfortable and inclusive dining experience.
- Provided excellent customer service in fast-paced a fast-paced dining environment.
Cast Member
Walt Disney World Company
Orlando
08.2017 - 01.2018
- Facilitated character meet-and-greets to enhance guest engagement and satisfaction.
- Collaborated with team members to maintain cleanliness and organization in assigned areas.
- Supported lost children in parks, providing comfort and reassurance until parents arrived.
- Interacted with guests to entertain and create a fun atmosphere.
- Engaged guests through storytelling, enhancing their overall experience at the park.
Cashier/Shop Assistant
ShopRite
Bel Air
03.2015 - 07.2017
- Processed customer transactions efficiently and accurately at checkout.
- Processed payments using cash and credit card at the point of sale.
- Answered customer questions and provided product information to aid decision-making.
- Gathered customer orders and assisted with packing them in vehicles.
- Collaborated with front-end staff to enhance customer support.
Education
Associate of Arts - Musical Theater
Harford Community College
Bel Air, MD06-2019
High School Diploma -
Patterson Mill High School
Bel Air, MD06-2013
Skills
- Program management
- Staff training
- Safety compliance
- Team leadership
- Event organization
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Leadership
- Emergency response planning
- MS office
Timeline
Site Manager
YMCA Before and After School Enrichment Program
09.2021 - 06.2026
Hostess, Carryout, Waitress
Bertuccis Italian Restaurant
02.2018 - 08.2021
Cast Member
Walt Disney World Company
08.2017 - 01.2018
Cashier/Shop Assistant
ShopRite
03.2015 - 07.2017
Associate of Arts - Musical Theater
Harford Community College
High School Diploma -
Patterson Mill High School