Ashley Mcdermott
Mechanicsville
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
17
17
years of professional experience
Work History
Executive Administrative Assistant
Surface and Aviation Solutions – SAIC
01.2025 - Current
- Streamlined VP's schedule by managing calendar, emails, and meeting logistics.
- Tracked tasks and deliverables to ensure alignment with data call schedules.
- Prepared VP for meetings through logistics coordination and briefing materials.
- Resolved administrative issues using independent judgment, enhancing operational efficiency.
- Prioritized VP inbox communications to meet deadlines and manage urgent tasks.
- Collaborated with stakeholders to communicate effectively on behalf of leadership.
Dental Practice Manager
Tidewater Dental
06.2024 - 05.2025
- Enhanced workflow efficiency by overseeing daily operations and ensuring compliance.
- Trained and supervised administrative and clinical staff to improve performance.
- Managed provider calendars and scheduled patient appointments effectively.
- Oversaw billing, insurance claims, and collections to optimize revenue cycle management.
- Maintained inventory levels and purchased supplies cost-effectively.
- Ensured compliance with HIPAA and OSHA regulations for patient safety.
- Utilized Dentrix for managing and maintaining patient records efficiently.
- Analyzed performance metrics to identify and drive operational improvements.
Treatment Plan Coordinator
Horizon Family Dental
02.2022 - 06.2024
- Enhanced patient understanding by communicating treatment plans and financial details.
- Delivered exceptional service as patient concierge, ensuring a positive experience.
- Negotiated financial payment plans effectively to accommodate patient needs.
- Maintained confidentiality during financial transactions, fostering patient trust.
- Coordinated scheduling and workflow to optimize office operations.
- Proactively resolved patient concerns, improving overall satisfaction and retention.
Patient Care Coordinator
Tidewater Dental
11.2019 - 02.2022
- Increased appointment efficiency by scheduling multi-provider visits effectively.
- Clarified treatment plans and financial details for patient understanding.
- Monitored and analyzed practice performance metrics for improvement.
- Validated insurance claims and coordinated patient benefits seamlessly.
- Maintained precise financial records, ensuring accurate payments and deposits.
- Ensured HIPAA compliance while assisting with COVID-19 health protocols.
Patient Coordinator / Receptionist
Joseph Maloney, DDS
06.2009 - 11.2019
- Streamlined scheduling for multiple providers, enhancing operational efficiency.
- Resolved patient issues promptly, escalating complex cases as necessary.
- Coordinated with billing office to expedite insurance claims processing.
- Accurately entered patient data into EMR, ensuring data integrity.
- Assisted in procedures and sterilization, maintaining high safety standards.
- Liaised effectively with referring offices to facilitate patient care.
Education
High School Diploma -
Henry E. Lackey High School
01.2006
Skills
- Expense reporting
- Customer service
- Office management
- Information confidentiality
- Time management
- Logistics coordination
- Meeting planning
- Calendar management
- Travel planning
- Business correspondence
Timeline
Executive Administrative Assistant
Surface and Aviation Solutions – SAIC
01.2025 - Current
Dental Practice Manager
Tidewater Dental
06.2024 - 05.2025
Treatment Plan Coordinator
Horizon Family Dental
02.2022 - 06.2024
Patient Care Coordinator
Tidewater Dental
11.2019 - 02.2022
Patient Coordinator / Receptionist
Joseph Maloney, DDS
06.2009 - 11.2019
High School Diploma -
Henry E. Lackey High School
CLEARANCE:
Interim