Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Mercadal

Baltimore

Summary

Dynamic and results-oriented professional with a background in education and customer service, notably at BCYADC and Planet Fitness. Excelled in fostering positive relationships and enhancing customer satisfaction through exceptional communication and problem-solving skills. Proven track record in improving learning environments and operational efficiency, demonstrating meticulous attention to detail and effective time management.

Overview

6
6
years of professional experience

Work History

Student Teacher

BCYADC
09.2023 - Current
  • Developed comprehensive documentation detailing system architecture specifications, enabling efficient knowledge transfer among team members.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.
  • Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.

Front Desk Receptionist

Planet Fitness
03.2023 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Childcare Assistant Teacher

Little Feet First Daycare Center
08.2019 - 07.2021
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated regularly with parents about daily activities and behaviors.
  • Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.

Education

Bachelor of Science - Architecture And Environmental Design

Morgan State University
Baltimore, MD
05-2025

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Verbal and written communication

Timeline

Student Teacher

BCYADC
09.2023 - Current

Front Desk Receptionist

Planet Fitness
03.2023 - 05.2023

Childcare Assistant Teacher

Little Feet First Daycare Center
08.2019 - 07.2021

Bachelor of Science - Architecture And Environmental Design

Morgan State University

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Ashley Mercadal