Ashley Muhammad
Hanover
Summary
Dynamic property management professional with extensive experience at Greystar Management, excelling in customer relations and financial reporting. Proven track record in maximizing revenue through effective collections and relationship building. Skilled in budget development and report preparation, ensuring operational excellence and compliance in all processes.
Overview
8
8
years of professional experience
Work History
Multi-Site Assistant Property Manager
Greystar Management
10.2023 - Current
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants, reducing late payments and improving overall revenue generation.
- Coordinated closely with law enforcement agencies during the execution of writs of possession to ensure smooth transitions.
- Followed up on delinquent tenants and coordinated collection procedures.
- Generated weekly and monthly status reports for helpful progress tracking.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Leasing Manager
Sage Ventures
02.2022 - 10.2023
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Developed and implemented resident activities and identified problem vacancies.
- Verified tenant incomes and other information before accepting lease applications.
- Collected and maintained careful records of rental payments and payment dates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Assistant Property Manager
Morgan Properties
09.2021 - 02.2022
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Facilitated past due rental payments by sending bill reminders and contacting clients.
- Notated customer account regarding collection attempts, dates contacted and other relevant information to keep accurate records.
- Handled electronic court filings and coordinated court activities.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Strove for improvements in community performance to meet or exceed annual financial and operational goals.
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
Sales and Leasing Specialist
Murn Management
04.2017 - 09.2021
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Maximized rental income while minimizing expenses through effective planning and control.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept accurate records of all resident and tenant correspondence.
- Assessed property every week, compiled information and wrote reports regarding findings for submission to ownership.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Associate of Arts - Business Administration And Management
College of Southern Maryland
La Plata, MDHigh School Diploma -
Westlake High School
Waldorf, MD2008
Skills
- Customer and client relations
- Relationship building and retention
- Financial budgeting and reporting
- Credit and collections
- Account Reconciliation
- Month-End Closing Procedures
- Bill Payment and Recordkeeping
- General Ledger Management
- Occupancy management
- Rent collection
- Eviction procedures
- Lease renewals
Timeline
Multi-Site Assistant Property Manager
Greystar Management
10.2023 - Current
Leasing Manager
Sage Ventures
02.2022 - 10.2023
Assistant Property Manager
Morgan Properties
09.2021 - 02.2022
Sales and Leasing Specialist
Murn Management
04.2017 - 09.2021
Associate of Arts - Business Administration And Management
College of Southern Maryland
High School Diploma -
Westlake High School
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