Ashley Pepe
Bel Air,MD
Summary
A versatile, motivated, and driven individual with a strong desire to succeed. Skilled in providing excellent customer service and effective communication. Committed to personal and professional growth, always seeking new opportunities to learn and develop. With 5 years of experience as a seasoned small business owner/manager, I have honed expertise in operations management, business strategy, and financial management. I have a proven track record of capitalizing on emerging trends and technologies to drive business development initiatives and achieve sales goals. Highly organized and detail-oriented, excelling in office management and handling special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management, and marketing. Additionally, skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results allows for easy adaptation to changing needs. Proficient in multitasking, communication, and problem-solving, approaching tasks with reliability and organization.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator/Marketing Coordinator
Comprehensive Nursing Services
11.2023 - Current
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Professional Bridal Makeup Artist
Makeup By Ashley Ryan
11.2021 - Current
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Ordered supplies when necessary to replenish stock levels of cosmetics and skincare items.
- Researched current trends in beauty industry while staying informed about new technologies available.
- Developed and implemented business strategies to increase profitability and market share.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Analyzed financial data, identified trends, and developed forecasts for future growth.
- Negotiated contracts with vendors and suppliers to reduce operating costs.
Store Manager, Lead Marketing Coordinator
The Teal Antler LLC
11.2018 - 01.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
- Created content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+.
Police Communications Operator
Maryland State Police
12.2016 - 08.2018
- Maintain confidential material regarding criminal and legal information
- Multi-tasking in a high stress environment, including but not limited to, answering phones, radio communications, and entering all information into a CAD system
- Maintaining professional demeanor and displaying great customer service in every situation
- Keeping record of court documents and entering information into databases
- Knowledge of CAD and NCIC/METERS
- Understanding and following chain of command
- Managed several time sensitive incidents under pressure.
- Received and responded to emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Provided support to officers in the field by relaying information and responding to requests in a timely manner.
- Updated police databases with relevant information including suspect descriptions, vehicle details and incident reports.
- Coordinated communication between multiple law enforcement agencies during large-scale operations or joint investigations.
- Maintained contact with victims of crime to ensure their safety and provide assistance when needed.
Medical Secretary
Bel Air Urology
09.2014 - 12.2016
- Effectively controlled the release of proprietary and confidential information
- Monitored multiple databases and navigated systems for patient information including an EMR system
- Followed and abided by HIPPA laws
- Executed professionalism and excellent customer service while assisting patients
- Scheduled and prepared all documentation necessary for patient appointments.
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Transcribed doctor's orders into the electronic health record system.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
Receptionist
Drayer Physical Therapy Institute LLC
08.2013 - 01.2014
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
Education
GED -
Red Lion Area High School
Red Lion, PA2012
General Studies -
Harford Community College
Bel Air, MD2015 -
Maryland Fire & Rescue Institute
Edgewood, MDSkills
- File/records maintenance
- Outstanding communication skills
- Excel in time management
- Flexible schedule
- Conflict resolution skills
- Microsoft Office
- Team-oriented
- Previously EMT-B Certified
- CPR certified
- Social Media Content
- Brand Building and Awareness
- Sales Strategy
- Staff Management
- Financial Management
- Customer Relations
- Data Entry
- Decision-Making
- Police Department Procedures
- Call Management
- Basic Life Support Knowledge
- Telephone Etiquette
- Clerical Support
- Administrative Support
- Document Management
- Business Administration
Timeline
Scheduling Coordinator/Marketing Coordinator
Comprehensive Nursing Services
11.2023 - Current
Professional Bridal Makeup Artist
Makeup By Ashley Ryan
11.2021 - Current
Store Manager, Lead Marketing Coordinator
The Teal Antler LLC
11.2018 - 01.2022
Police Communications Operator
Maryland State Police
12.2016 - 08.2018
Medical Secretary
Bel Air Urology
09.2014 - 12.2016
Receptionist
Drayer Physical Therapy Institute LLC
08.2013 - 01.2014
GED -
Red Lion Area High School
General Studies -
Harford Community College
2015 -
Maryland Fire & Rescue Institute
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