Ashley-Renee Gaines
temple hills
Summary
Enthusiastic and customer-oriented leasing
professional with experience in property
management, marketing, and resident engagement. Adept at providing outstanding service to prospects
and residents while executing successful marketing
strategies to consistently increase occupancy and maintain retention. Strong organizational skills and ability to handle
administrative tasks efficiently. Passionate about
creating a welcoming community environment.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Woodmore Grand Apartments
07.2024 - Current
- Greet prospective residents and conduct engaging
property tours, highlighting key features and
benefits.
Execute outreach marketing initiatives to attract
potential residents and strengthen community
presence.
Develop and manage engaging social media content
to foster resident connections and promote property
events.
Maintain an open line of communication by following up daily with prospects to answer inquiries and encourage
leasing decisions.
Assist with resident retention efforts through
organized events, responsive service, and
relationship building.
Establish partnerships with local businesses and
organizations to enhance community involvement.
Conduct daily property walks to ensure the
community is well-maintained and visually
appealing.
Deliver exceptional customer service by addressing
resident concerns promptly and professionally.
Process lease applications, verify qualifications, and
guide prospective residents through the leasing
process.
Support the Community Manager with office
administration, including answering calls and
handling paperwork.
Play an active role in resolving resident issues,
fostering a positive and inclusive living environment.
Perform other duties as assigned to support the
leasing and management team.
Assistant Property Manager
Forest Hill Apartments
05.2023 - 10.2023
- Conducted all business in adherence to Fair Housing Laws
- Showed apartments in accordance with federal, state, local and company policies
- Answered the telephone professionally and in a timely manner
- Completed tasks in a prompt and professional manner
- Greeted prospects, residents, vendors and all customers utilizing excellent customer service
- Built and maintained a positive rapport with all applicants and residents
- Provided follow up with prospective residents
- Received and reported service calls promptly and accurately
- Recorded resident service requests accurately to ensure maintenance issues were completed promptly
- Exhibited general knowledge of surrounding community (schools, shopping, restaurants and other services) to benefit of prospective and new residents
- Ensured leasing office, tour path, vacant apartments, amenities and general curb appeal of the community met or exceeded company expectations
- Assisted in set up and maintenance of marketing items, including but not limited to, balloons, directional signs, maintain mini-models and other marketing and promotional events
- Processed applications for pre-approvals (credit check, income requirements, rental history, etc.) and submitted applications to Leasing Manager and/or Property Manager
- Promptly notified applicants of approval status
- Prepared accurate lease packages according to company policy
- Conducted move-in orientation to include pre-apartment inspection, lease signing and move-in inspection with resident
- Responded and resolved resident complaints
- Assisted residents with account ledgers and leases
- Created and ensured late notices were distributed on time to residents
- Distributed 10-day notices to residents
- Conducted move-out inspections
- Achieved leasing goals to reach or exceed the budgeted occupancy for the property
Leasing Consultant
Forest Hill Apartments
03.2021 - 05.2023
- Conducted all business in adherence to Fair Housing Laws
- Showed apartments in accordance with federal, state, local and company policies
- Answered the telephone professionally and in a timely manner
- Completed tasks in a prompt and professional manner
- Greeted prospects, residents, vendors and all customers utilizing excellent customer service
- Built and maintained a positive rapport with all applicants and residents
- Provided follow up with prospective residents
- Received and reported service calls promptly and accurately
- Recorded resident service requests accurately to ensure maintenance issues were completed promptly
- Exhibited general knowledge of surrounding community (schools, shopping, restaurants and other services) to benefit of prospective and new residents
- Ensured leasing office, tour path, vacant apartments, amenities and general curb appeal of the community met or exceeded company expectations
- Assisted in set up and maintenance of marketing items, including but not limited to, balloons, directional signs, maintain mini-models and other marketing and promotional events
- Processed applications for pre-approvals (credit check, income requirements, rental history, etc.) and submitted applications to Leasing Manager and/or Property Manager
- Promptly notified applicants of approval status
- Prepared accurate lease packages according to company policy
- Conducted move-in orientation to include pre-apartment inspection, lease signing and move-in inspection with resident
- Responded and resolved resident complaints
- Assisted residents with account ledgers and leases
- Created and ensured late notices were distributed on time to residents
- Distributed 10-day notices to residents
- Conducted move-out inspections
- Achieved leasing goals to reach or exceed the budgeted occupancy for the property
Office Assistant
Randstad USA Contractor
02.2019 - 01.2020
- Provided ongoing assistance to the Director, Human Resources
- Initiative-taking front desk coverage including telephone coverage for office staff and greeting visitors with a smile and friendly attitude
- Managed daily receipt and distribution of daily mail
- Replenished kitchen, bathroom, and office supplies on a bi-weekly basis
- Performed new employee hire tasks such as creating welcome packets and ensuring receipt of ID badges
- Performed pre-employment screenings for candidates, exit interviews, and candidate rejection notifications
- Maintained organization of the front desk
- Initiated office repair requests via a web-based system, Tishman Speyer
- Utilized SharePoint to manage and store documents
- Coordinated meeting planning including set up and breakdown for coworkers
- Responsible for hard copy and electronic files scanning, copying, printing, and filing of documents
Front Desk Concierge
Randstad USA Contractor
09.2018 - 02.2019
- Served as building Concierge
- Provided friendly, client-driven service and property management assistance to all visitors, vendors, and staff
Senior Psychology Internship
Morgan State University
09.2016 - 05.2017
- Assisted with data entry, generated photocopies and completed filing, provided typing of correspondence, file labels, and informational material, and ensured completion of project and participant paperwork
- Researched employment and other program resources for inclusion in a central bulletin board
- Prepared office mail for postal mailing and prepared orientation packets for outreach and prevention clients
- Ensured a neat and clean common room experience for all and arranged common room for evening group and family therapy sessions
- Ensured a quality customer service experience with all program populations
- Moderated evening sessions focused on counseling and intervention
- Demonstrated a commitment to excellence by receiving Morgan State University’s Department of Psychology
- Earned the Mae P
- Claytor and Martin Jenkins Behavioral Research Conference Service Award for going beyond the required number of internship hours within the same organization
Education
Bachelors of Art - Psychology
Morgan State University
Baltimore, Maryland05-2017
Skills
- Clear and communicative customer service & Resident relations
- Strong sales & negotiation skills
- Familiar with Fair housing regulations/policies
- Building rapport, Community engagement, & Event Planning
- Property Leasing, Apartment tours, & Lease application processing
- Administrative Support
- Attention to detail & Organization
- Problem Solving & Conflict Resolution
- Social Media Management
- Proficient in property management software (Yardi)
- Ability to thrive in a fast paced work environment
Accomplishments
I was awarded "Leasing Consultant of the Quarter" at Forest Hill Apartments in 2022.
Timeline
Leasing Consultant
Woodmore Grand Apartments
07.2024 - Current
Assistant Property Manager
Forest Hill Apartments
05.2023 - 10.2023
Leasing Consultant
Forest Hill Apartments
03.2021 - 05.2023
Office Assistant
Randstad USA Contractor
02.2019 - 01.2020
Front Desk Concierge
Randstad USA Contractor
09.2018 - 02.2019
Senior Psychology Internship
Morgan State University
09.2016 - 05.2017
Bachelors of Art - Psychology
Morgan State University
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