Ashley Richardson
Landover,MD
Summary
Professional with strong expertise in managing transportation operations. Skilled in route planning, safety adherence, and problem-solving. Valued for collaboration and ability to adapt to changing needs. Known for reliability, leadership, and effective communication.
Overview
15
15
years of professional experience
Work History
Bus Supervisor/ Transit Field Supervisor
Washington Metropolitan Area Transit Authority
11.2023 - Current
- Conducts accident investigations to determine needs for Federal Transportation Administration (FTA) drug and alcohol testing while providing active service
- Closely monitors operations and performs regular safety checks for adherence to administrative policies and compliance regulations.
- Monitors and maintains scheduling for 10-15 bus routes for on-time delivery of safety, service, reliability, and performance.
- Oversees maintains, and establishes safe schedule operations of bus services revenue and non-revenue
- Monitor anticipate, and identify service issues and problems that may impact system operations.
- Formulate and implement actions to resolve operational issues, enforce operating rules, regulations, and company policies, and document operating infractions such as unsafe Sound Knowledge of and the ability To use office software, with a specialty in Peoplesoft, and Microsoft.
- Highly analytical and creative problem solver with an extensive history of preparing and reviewing assigned reports, compiling data, and maintaining related files and records
- Effective leader, who can develop rapport through demonstrating integrity and building trust
- Excellent oral and written communication skills
- Strong team player and able to make well-thought out decisions
- Effective at multitasking and able to complete projects within time and budget constraints
- Knowledge of the Authority's Rail & Bus rules and regulations
- Knowledge of the Authority's rules, regulations, operational procedures, and collective bargaining agreements
- Knowledge of the Authority's Rail & Bus Transportation administrative support procedures
- Ability to maintain a rapport with internal and external operations, schedule adherence, cut trips, and unauthorized uniform, and electronic equipment, while providing ongoing coaching and counseling
- Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems, reports discrepancies and/or unsafe conditions to appropriate personnel, and recommends and implements corrective actions.
- Documents all reports including but not limited to disorderly customers, accidents, incidents, occurrences, lost persons, and assaults
- Attend meetings to discuss Bus service expectations, and communicate effectively with the MICC, division management, and Street operations to ensure active service management.
- Assessed driver performance regularly through ride-alongs, providing constructive feedback for improvement when necessary.
- Promotes a positive work environment among team members by fostering open communication and collaboration.
- Streamlined communication between drivers, dispatchers, and management through the implementation of an effective reporting system.
- Resolved conflicts between employees professionally and swiftly, promoting a harmonious working environment conducive to productivity.
Train Operator
Washington Metropolitan Area Transit Authority
12.2022 - 11.2023
- Inspect trains for safe operations.
- Perform on-time dispatches from the terminals to meet schedule and headway requirements.
- Operate trains in manual and automatic train operation while observing wayside signals.
- Follow and comply with all safety and standard operating procedures.
- Clamping of switches due to operational needs.
- Coordinates with all supporting departments (Metro transit, local/police, fire department).
- Interprets, and complies with safety and standard operating procedures permanent and temporary (SOP) (NTO)
- Monitor safe boarding and alighting of Metrorail customers.
- Communicates information concisely with internal and external customers and provides timely updates on as needed basis.
- Knows how to respond to incoming communication( radio calls) from field supervision, terminal supervisors, interlocking operators, the micc, and other field operations staff.
- Clearly and accurately records incidents/occurrences and verbal reports to the micc, division mangers, and field supervisors.
- Verbally de-escalate passenger to passenger's conflicts onboard.
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
- Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
- The ability to troubleshoot when given directives.
Bus Operator
Washington Metropolitan Area Transit Authority
11.2015 - 12.2022
- Performed complete pre- and post-operations inspections of assigned vehicles following WMATA safety operating procedures
- Safely operated passenger buses along designated routes, according to time schedules, providing stellar customer service and adhering to all traffic rules & regulations while complying with all company standard operating procedures
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Communicated route schedules/changes, fare transactions, and transfer points to customers
- Adhere to the Americans with Disabilities Act (ADA) by assisting passengers with disabilities with boarding and alighting upon request.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
CCA/Supervisor
United States Postal Service (USPS)
08.2014 - 11.2015
- Oversees the sorting out and organizing of incoming and outgoing mail, parcels and freight deliveries
- Ensures employees appropriately package and prepare local and international cargo for dispatch by stamping and labeling them
- Adhere to the National Association of Postal Supervisor code of ethics and ensure that those under my supervision act with integrity
- Monitor work attendance, punctuality, and the quality of services employees provide
- Investigate customer complaints and identify areas where discipline is lacking
- Accurate record keeping and managing large volumes of mail and parcels
- Confirms and sign records of inventories in short supply, route schedules, stamp stocks, employees shift schedule and daily cash.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Access Control Supervisor
Department Of Defense (DOD)
04.2010 - 04.2014
- Oversees issues with identification badges to all dod staff and contract labor performing duties within the Department of Defense
- Ensure the proper logs of visitors and show labor that are issued badges
- Coordinates work with security services personnel to support their efforts in monitoring and regulating building access
- Assist in the implementation of badge procedures.
- Provided technical expertise in troubleshooting issues related to control systems and process automation equipment.
- Oversaw inventory management, maintaining accurate records of stock levels and placing orders as needed.
- Improved communication between departments by implementing standardized reporting methods and tools.
Education
Human Resource Management -
Pen Fed College
Sanford, TX06.2012
High School Diploma -
Charles Herbert Flowers
Springdale, Md06.2007
Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- PeopleSoft
- Project management
- Communications Specialist
- Customer Service Skills
- SMS Management/Awareness
- Emergency Procedure Training
- On-scene Commander training
- Incident Management Reporting
- Regulatory Compliance
- Collaborative Teamwork
- Effective Complaint Management
Contactinformation
301-537-8072, 202-897-7273, Ashleyjfree@gmail.com, AJRichardson@WMATA.COM
Timeline
Bus Supervisor/ Transit Field Supervisor
Washington Metropolitan Area Transit Authority
11.2023 - Current
Train Operator
Washington Metropolitan Area Transit Authority
12.2022 - 11.2023
Bus Operator
Washington Metropolitan Area Transit Authority
11.2015 - 12.2022
CCA/Supervisor
United States Postal Service (USPS)
08.2014 - 11.2015
Access Control Supervisor
Department Of Defense (DOD)
04.2010 - 04.2014
Human Resource Management -
Pen Fed College
High School Diploma -
Charles Herbert Flowers
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