Ashley Sills
Havre De Grace
Summary
Qualified Recovery Program Assistant experienced with substance abuse recovery. Enthusiastic about assisting with different stages of treatment using evidence-based practices. Compassionate with individuals suffering from emotional and mental illnesses. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Aide
Achieve Behavioral Health
Bel Air, MD
11.2024 - Current
- Assisted in daily patient care and support to enhance treatment outcomes.
- Collaborated with healthcare professionals to implement individualized patient treatment plans.
- Monitored patient progress and reported changes to clinical staff for timely interventions.
- Maintained accurate patient records using electronic health record systems to ensure compliance.
- Trained new clinical aides on protocols, safety procedures, and best practices in patient care.
- Provided valuable support during medical emergencies, acting quickly to assist medical staff in stabilizing patients.
- Professionally distributed medication to clients during appropriate med windows.
- Prepared clearly written and formatted documents and reports.
Deli Team Lead
Giant Food Stores
Bel Air, MD
04.2024 - 07.2025
- Managed deli counter operations, ensuring efficient service and customer satisfaction.
- Assisted customers with deli orders, offering suggestions and answering questions about products.
- Welcomed customers and answered menu and product questions.
- Operated slicing equipment safely, adhering to all health and safety guidelines.
Recovery Program Assistant
Brantwood Family Services
Elkton, MD
08.2023 - 01.2024
- Collaborated with team members to plan, organize, and deliver program objectives.
- Approached and solved problems with initiative and sound judgment.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Helped office personnel with errands, paperwork and data entry.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
Grocery Shopper
Food Lion
North East, MD
07.2023 - 01.2024
- Answered customer and employee questions about merchandise availability or locations.
- Processed returns and exchanges for unwanted items, adhering to store policies.
- Resolved order fulfillment issues in close collaboration with customers and team members.
- Advised customers on suitable substitutes for dated, discontinued, or unavailable products.
Crew Member
Wendys
North East, MD
02.2023 - 01.2024
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Prepared foods to menu standards, safety policies and company procedures.
- Cleaned, swept, and mopped food preparation and FOH areas.
- Followed health and safety guidelines to ensure safe dining environment.
Senior Associate
Wal-Mart
Fallston, MD, US
07.2016 - 08.2019
- Exceeds Expectations on yearly Wal-Mart Evaluation including categories in customer service, stocking, attendance
- Stock new products in the department, and bin overstock in allocated backroom locations
- Answer customer questions regarding return policies, services, and various products
- Attend operator phone calls and direct calls to the appropriate department
- Help customers with locating products, price-checks, and fitting room
- Revamped training to incorporate fresh, relevant information.
- Made store look great by upholding company standards for merchandise presentation.
Education
Associates of Sciences - Nursing
Harford Community College
Bel Air, MDDiploma in Completion - undefined
Rising Sun High School
North East, MD05-2016
Skills
- Proficient in Microsoft Office
- Soft Skills: Multi-tasking
- Soft Skills: Quick-learner
- Soft Skills: Communication
- Soft Skills: Critical-thinking
- Soft Skills: Prioritization
- Soft Skills: Dedication
Certification
CPR
First Aid
Language
English Fluent
Timeline
Clinical Aide
Achieve Behavioral Health
11.2024 - Current
Deli Team Lead
Giant Food Stores
04.2024 - 07.2025
Recovery Program Assistant
Brantwood Family Services
08.2023 - 01.2024
Grocery Shopper
Food Lion
07.2023 - 01.2024
Crew Member
Wendys
02.2023 - 01.2024
Senior Associate
Wal-Mart
07.2016 - 08.2019
Diploma in Completion - undefined
Rising Sun High School
Associates of Sciences - Nursing
Harford Community College
Personal Information
Work Permit: Authorized to work in the US for any employer