Ashley Trejo-Cabrera
Silver Spring
Summary
Proactive administrative assistant with a proven track record in managing office operations and event organization. Skilled in time management and collaboration, dedicated to streamlining processes and enhancing team productivity. Detail-oriented professional with robust experience in client support and project coordination. Known for enhancing workflow efficiency and fostering strong relationships, ready to contribute to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Services Administrative Assistant
The Upcounty Hub
Germantown, MD
07.2024 - Current
- Coordinated daily office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling for meetings and appointments, ensuring optimal use of resources and time.
- Assisted in maintaining accurate records using digital filing systems and project management tools.
- Organized company events and meetings, contributing to improved team morale and collaboration.
- Maintained inventory of office supplies, ensuring timely replenishment to support operational needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Web Application Developer
Ashley Michelle Web & App Designer
Silver Spring, MD
09.2023 - Current
- Developed and maintained responsive web applications using HTML, CSS, and JavaScript frameworks.
- Collaborated with designers to translate UI/UX wireframes into functional web interfaces.
- Stayed current on industry trends, incorporating new technologies into web application development projects when appropriate.
- Incorporated graphic design knowledge into web app development, enhancing designs with additional rich media assets.
- Assisted clients during the deployment process by providing prompt technical support.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
Youth Leader
Iglesia Getsemani
Silver Spring, MD
01.2022 - Current
- Facilitated youth engagement programs, promoting personal development and community involvement.
- Coordinated volunteer efforts, enhancing collaboration among youth participants and community organizations.
- Mentored youth leaders, fostering their growth through guidance and support in program execution.
- Organized events that encouraged teamwork, communication, and social responsibility among participants.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Organized successful fundraising events, securing resources for youth programs.
- Increased attendance at weekly meetings by implementing creative marketing strategies targeting local youths.
- Maintained accurate records of participant progress, using data to inform future program improvements.
- Managed event planning logistics, ensuring successful execution of various youth activities and outings.
Bilingual Program Coordinator
Harvest Intercontinental Church Mid-County Hub
Olney, MD
06.2021 - 03.2024
- Developed and implemented program schedules, ensuring alignment with organizational goals and community needs.
- Provided strategic recommendations to leadership for improving program delivery and addressing emerging community challenges.
- Maintained clear records of all bilingual programming activities, ensuring accountability and easy reporting to stakeholders.
- Balanced multiple concurrent projects through to successful and profitable completion.
- Streamlined bilingual program administration by coordinating schedules, resources, and personnel effectively.
- Pitched in to help with office tasks during busy periods and staff absences.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Organized and maintained documents, files and records.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Performed data analysis using software such as Excel or SPSS in order to evaluate effectiveness of programs over time.
- Served as a contact person and source of information to maintain good communication with clients.
- Answered incoming calls and text messages
- Checked stock to determine inventory levels and maintain office supply products.
- Gathered and sorted data for inclusion in reports and files.
- Used scheduling software to delegate resources and manage calendars.
- Maintained positive working relationships with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
Education
High School Diploma -
Sherwood High School
Sandy Spring, MDSkills
- Client support
- Accurate data entry
- General computer knowledge
- Office administration
- Organizational culture development
- Social media strategy
- Financial management
- Proficient in Microsoft Office
- Accurate data entry
- Calendar organization
- Excel data management
- Effective relationship management
- Proficient in computer applications
- Collaborative teamwork
- Bilingual support specialist
- Attention to detail
- Customer engagement
- Analytical problem-solving
- Project coordination
- Strategic business planning
- Office administration
- Data interpretation
- Customer service leadership
- Time management
- Effective multitasking
- Inventory management
- Effective team leadership
Certification
- Certificate Of Merit
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Social Services Administrative Assistant
The Upcounty Hub
07.2024 - Current
Web Application Developer
Ashley Michelle Web & App Designer
09.2023 - Current
Youth Leader
Iglesia Getsemani
01.2022 - Current
Bilingual Program Coordinator
Harvest Intercontinental Church Mid-County Hub
06.2021 - 03.2024
High School Diploma -
Sherwood High School