Ashley Villatoro
Clinton
Summary
Proven Service Advisor at Expert Auto and Tire, adept in vehicle assessment and customer service, enhanced client trust through exceptional service recommendations and complaint resolution. Skilled in multitasking and maintaining professionalism under pressure, significantly exceeding customer satisfaction targets. Fluent in professional communication, consistently delivering superior service experiences.
Overview
1
1
year of professional experience
Work History
Service Advisor
Expert Auto and Tire
04.2024 - 05.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Concierge
Southern Towers
09.2023 - 01.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Provided language translation services as needed, easing communication barriers for international guests.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
Education
High School Diploma - N/A
Friendly High School
Ft. Washington, MD08.2024
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Listening skills
- Service recommendations
- Complaint resolution
- Handling customer complaints
- Service scheduling
- Data entry
- Conflict resolution
- Maintenance reporting
- Progress reporting
- Calm and professional under pressure
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Expert Auto and Tire
04.2024 - 05.2024
Concierge
Southern Towers
09.2023 - 01.2024
High School Diploma - N/A
Friendly High School
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