ASHLEY C. COUSER

• Manifest and efficiently managed 25 daily work schedules
• Responded promptly to changes in plans and effectively communicated with over 25 drivers
• Processed customer phone orders, ensuring accurate and immediate responses
• Coordinated requirements for scale operations.
• Managed day-to-day business operations
• Consulted with customers to assess needs and propose optimal solutions
• Trained and motivated employees to perform daily business functions
• Evaluated suppliers to maintain cost controls and improve operations
• Established foundational processes for business operations
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
• Trained and developed team members to build human capital
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
• Conducted target market research to discover customer needs and analyze competitor trends
• Established, optimized and enforced business policies to maintain consistency across industry operations
• Generated revenues yearly and effectively capitalized on industry growth
• Discovered areas of improvement by generating quarterly operational and sales reports
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations
• Managed large budgets, collaborating with other departments to eliminate redundancies
• Prepared bank deposits and handled business sales, returns and transaction reports
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
• Put together realistic budgets based upon costs and fees for successfully operating business
• Introduced new methods, practices, and systems to reduce turnaround time
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
• Worked with marketing teams to create print and online advertisements to bring in new customers
• Prepared annual budgets with controls to prevent overages
• Assessed damaged materials and notified maintenance personnel of needed repairs
• Conducted audit inspections and independent checks to verify parts and materials
• Performed statistical analyses to gather data for operational and forecast team needs
• Founded and managed [Type] business, growing revenue to $[Amount] in first year

• Supervised and mentored service team of 12 account executives and increased company's bottom line by 60% quarterly.
• Enforced safety standards, upheld company mission, and ensured policy adherence.
• Orchestrate efficient logistical operations, manage schedules, and mediate conflicts.
• Process daily payment transactions ranging from $150 to $10k
• Cultivate positive working relationships with 30+ clients, fostering trust and loyalty
• Monitor sales performance metrics, delivering weekly status reports
• Resolve customer issues, ensuring high levels of satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Evaluated employee performance and coached and trained to improve weak areas
• Achieved results by working with staff to meet established targets
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts
• Conducted routine inspections to check quality and compliance with established specifications
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
• Developed and implemented customer service policies to enhance satisfaction
• Evaluated staff performance and provided coaching to address inefficiencies
• Frequently inspected production area to verify proper equipment operation
• Evaluated customer needs and feedback to drive product and service improvements
• Conducted regular reviews of operations and identified areas for improvement
• Collected, arranged, and input information into database system
• Developed effective improvement plans in alignment with goals and specifications
• Created and managed project plans, timelines and budgets
• Gathered, organized and input information into digital database
• Developed and updated tracking spreadsheets for process monitoring and reporting
• Devised and implemented processes and procedures to streamline operations
• Supported creation of detailed, technical financial models to value potential acquisition targets
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Monitored workflow to improve employee time management and increase productivity
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
• Boosted team performance by developing customer service training materials and conducting service training
• Solicited customer feedback to identify and improve on areas of weakness
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures
• Educated staff on organizational mission and goals to help employees achieve success
• Optimized customer experience by delivering superior services and effectively troubleshooting issues
• Generated reports detailing findings and recommendations
• Helped meet changing demands by recommending improvements to business systems or procedures
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
• Maintained database systems to track and analyze operational data
• Observed packing operations to verify conformance to specifications
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making

• Managed a team of 200 CDL public transportation bus operators
• Ensured on-time performance for mobility transportation services
• Facilitated regular meetings to enhance team communication
• Provided direct supervision, addressing daily operational challenges
• Implemented route changes, coordinated new schedules, and managed conflict resolution
• Led initiatives in safety protocol enforcement and DOT compliance.

Organized Owner Operator manifest and efficiently managed daily work schedules.
- Responded promptly to changes in schedules and effectively communicated with drivers.
- Processed customer phone orders, ensuring accurate and immediate responses.
- Coordinated requirements for scale operations.

• Directed dispatching, routing, and tracking of [Number] fleet vehicles
• Closely monitored dispatch board to triage and prioritize over [Number] daily calls
• Sent out drivers to assist [Number] hourly callers based on locations, needs, and worker availability
• Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability