Ashlynn Cooper
Frostburg
Summary
I am experienced with collaboration, contributing to seamless daily operations and collective success. I utilize strong communication skills to enhance team efficiency and resolve issues promptly. My track record of reliability and adaptability ensures consistent support and positive outcomes. A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combined with strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking an innovative approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Team Member and Graphic Designer
University Programming Council
08.2024 - Current
- Graphic Designer and Team Member
- Self-motivated, with a strong sense of personal responsibility, to create and advertise events to promote student engagement.
- Worked effectively in the fast-paced environment of events.
- Skilled at working independently and collaboratively in a team environment to create events for the Frostburg State University campus.
- Advertise and plan posts, flyers, and posters for events
- Efficiently planned budget for events to remain a fiscal budget while also ensuring an entertaining event.
Guest Services
Lane University Center
08.2022 - 08.2024
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Assisted in training new reception staff, and sharing best practices for excellent guest services.
- Handled front desk and guest service when answering phones and helping student needs.
- Ensured clients'' comfort by providing guest services, including preparation of clean and organized rooms for visiting camps during summer months while also the provision of personal amenities.
- Accomplished overnight shifts ranging from the hours of 12 am to 8 am.
- Received crosswalk and Cpr certifications to handle kids from ages 7 to 18.
- Aided guest services departments by providing accurate information about inquiries, facility amenities, and event schedules.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Provided exceptional guest services by attentively listening to client preferences and delivering customized solutions accordingly.
Hospitality Worker
Cultural Event Series
08.2021 - 05.2022
- Performed general cleaning and preparing rooms for performers who traveled to Frostburg State University.
- Prepared food and beverages and verified adherence to quality and safe food-handling standards.
- Reduced risks by maintaining a clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Provided guest service to ensure a comfortable experience to the entertainment.
Cashier
Weis
06.2021 - 08.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts -
Frostburg State University
Frostburg, MD12-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Flexible schedule
- Money handling
Accomplishments
- Attend the Annual University Leadership Retreat, as well as was an assistant leader
- Wrote and presented a winning speech for the local NAACP
- I am involved in many artistic happenings throughout the local community: the 2020 Appalachian Festival, Local Art Contests, commissioned work for individuals throughout the county, and the student gallery at FSU
- Met with the Governor at FSU Events
Awards
1. Senator of the Year Award
2. Equal Justice Initiative Essay Contest Winner, Scholarship Award of $1125
Timeline
Team Member and Graphic Designer
University Programming Council
08.2024 - Current
Guest Services
Lane University Center
08.2022 - 08.2024
Hospitality Worker
Cultural Event Series
08.2021 - 05.2022
Cashier
Weis
06.2021 - 08.2021
Bachelor of Arts -
Frostburg State University
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